Program Manager - Demo Center

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

What you get to do in this role:

• The Solution Consulting (pre-sales) organization is a vital and well-respected part of the sales eco-system at ServiceNow who are expected to deliver spectacular interactions and experiences with customers, with a focus on performance and continual improvement. We are seeking a Solution Consulting leader to coach and lead in demonstration capability. This individual contributor role is a leader/player/coach capable of doing, teaching and coaching demonstration capability to a revolving team of early in career as well as senior Presales Solution Consultants. The position will report to the Global Demo Center leader.

To be successful in this role you have:

• Define, refine and support DemoCenter model to scale across all GEOs (AMS, EMEA, APJ).
• Partner with Marketing, SC Field and the Workflow SC leadership to create pipeline generation capability and content management model.
• Manage and communicate video asset library of functional demonstrations to be used to enhance efficiency and effectiveness for pipeline generation, renewal enhancement, and enablement.
• Measure effectiveness of DemoCenter program elements and develop and publish a report to the global community.
• Mastery in equipping and coaching senior to early in career SCs on demonstration capabilities and proficiency across ServiceNow’s products solutions and industries.

To be successful in this role, the ideal candidate needs:

• Ability to clearly articulate the power and value of the ServiceNow platform, solutions, and industries
• Strong program and project management skills
• Individual contributor who is tactically oriented with long term alignment and understanding of outcomes, ability to flex and shift as needed
• Strong understanding of ServiceNow sales and engagement process and business value
• Ability to coach and develop early-in-career as well as senior individual contributors
• Able to lead people, process, and systems development
• Strong pre-sales experience as an individual contributor and leader, preferably at ServiceNow
• Thought leadership in methods and techniques for story telling with enterprise software
• Gain and build relationship and trust quickly inside and outside of the SC organization

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For positions in California (outside of the Bay Area), we offer a base pay of $123,750 - $216,450, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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