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Contact Center Program Manager Jobs

Treatment Center Director/Program Manager
By BAART Programs At LaPlace, LA, United States
Demonstrated organizational and leadership skills with the ability to supervise and manage personnel
Manages OTP clinic operations to budgeted/planned results
Evaluates, manages, counsels and terminates subordinate personnel
Assists with partnering opportunities, linkage/support agreements and other critical relationships to drive census growth & meet regulatory requirements
Participates in community relations, education and development activities to drive and maintain census
Multiple years of experience as an administrator of a clinical program
Contact Center Manager Jobs
By Project Lead The Way At United States
Experience with Contact Center management.
Demonstrated experience with Customer Relationship Management (CRM) platforms (*Salesforce).
An associate degree in related field of study or equivalent related experience.
Experience coaching, leading, and managing the work of others.
A passion for practicing and embracing diversity of thought, culture, and experience.
Desire to build, develop and lead a high performing Contact Center team of customer-centric professionals.
Cornerstone Community Center Program Manager
By NYC Careers At , Manhattan, 10007, Ny $59,116 - $91,768 a year
Prepare standard reports as designated by higher management.
Experience or knowledge of after-school or other youth development programming.
Strong written and verbal communication skills.
Computer literate with advanced knowledge of Microsoft: Word, Excel, and Outlook.
Monitors and evaluates Community-Based Organization (CBO) contractors based on a specific criteria.
Conduct site visits during late afternoon and early evening hours. (After school, evening, Saturday)
Program Manager Ii (Center For Oncogenomics And Innovative Therapeutics) - Oncological Sciences
By Mount Sinai Health System At United States
Proven experience in program management and/or lab management.
Excellent organizational and project management skills, with the ability to prioritize tasks and meet deadlines.
Bachelor's degree or greater preferred, or combination of applicable experience and education
Foster collaboration and communication among team members, facilitating effective knowledge sharing and cross-functional coordination.
Manage the complex and ever-changing calendars of senior executives, scheduling appointments, meetings, and travel arrangements.
Proven experience as an administrative assistant or personal assistant in a research or healthcare environment.
Contact Center Program Manager
By Leidos At United States
Develop SOPs, design and enhance the contact center training curriculum & platform, and knowledge management content and solution.
Expertise in contact center performance measures, customer relationship, knowledge, and workforce management.
Knowledge of Agile/Scrum development methodologies and experience.
Manage resources, budget, schedule, customer engagement, technologies and ensure high end-user satisfaction.
Perform detailed analytics using advanced analytical skills and tools, prepare new service implementation plans.
Manage and maintain contact center implementation technology projects to drive self-service with new and enhanced systems and tools.
Contact Center Manager Jobs
By Pacific Life At Knoxville Metropolitan Area, United States
Experience partnering with Workforce Management, influencing/driving forecasts, and experience in annual budgeting processes.
Demonstrated time management and organizational skills
Consistently supports, promotes, and drives change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
Business background which includes group benefits experience
Will need to gain expert knowledge of Pacific Life’s workforce benefits platforms such as claims administration system and workflow tools
Experience leading Contact Centers in Group Benefits
Contact Center Manager Jobs
By Bobby Dodd Institute At Atlanta Metropolitan Area, United States

Our contact center BPO(Business Process Outsourcing) allows us to create tailored partnerships that financially support our nonprofit programs. We are seeking a Contact Center Manager responsible for ...

Dental Program Manager - San Mateo Medical Center (Open & Promotional)
By County of San Mateo At , San Mateo, 94403, Ca $17,994 - $22,499 a month
Principles and practices of public administration, and program management, including planning, implementation and evaluation.
Supervisory principles and practices, including work planning and evaluation, project management, scheduling and training.
Dental care management practices and principles including revenue retrieval.
Apply principles of effective management techniques.
Develop, implement, review and evaluate administrative and dental care policies and procedures.
Maintain an effective working relationship with a variety of public and private organizations, including other County departments and agencies.
Contact Center Manager Jobs
By Simpluris, Inc. At Orlando, FL, United States
Prepare Monthly Business Review for upper management
Manage operations to achieve executive objectives
Identify bottlenecks and offer solutions for improvement
Manage and train other contact center staff, such as supervisors and leads
Manage contact center supervisor and lead agents
Prepares contact center performance reports
Contact Center Customer Experience Manager
By HomeSafe Alliance At Greater Jefferson City Area, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Experience managing direct reports in a multi-channel remote contact center environment.
Leadership skills to manage and drive solutions; must be able to deliver sustainable results.
Leading a Customer Services team to deliver superior customer service, by satisfying key requirements of customers and key company stakeholders.
Bachelor’s degree or equivalent experience in lieu of degree
Contact Center Customer Experience Manager
By HomeSafe Alliance At Jacksonville, FL, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Experience managing direct reports in a multi-channel remote contact center environment.
Leadership skills to manage and drive solutions; must be able to deliver sustainable results.
Leading a Customer Services team to deliver superior customer service, by satisfying key requirements of customers and key company stakeholders.
Bachelor’s degree or equivalent experience in lieu of degree
Contact Center Customer Experience Manager
By HomeSafe Alliance At Arlington, VA, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Experience managing direct reports in a multi-channel remote contact center environment.
Leadership skills to manage and drive solutions; must be able to deliver sustainable results.
Leading a Customer Services team to deliver superior customer service, by satisfying key requirements of customers and key company stakeholders.
Bachelor’s degree or equivalent experience in lieu of degree
Contact Center Customer Experience Manager
By HomeSafe Alliance At Washington, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Experience managing direct reports in a multi-channel remote contact center environment.
Leadership skills to manage and drive solutions; must be able to deliver sustainable results.
Leading a Customer Services team to deliver superior customer service, by satisfying key requirements of customers and key company stakeholders.
Bachelor’s degree or equivalent experience in lieu of degree
Contact Center Customer Experience Manager
By HomeSafe Alliance At Greater Houston, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Experience managing direct reports in a multi-channel remote contact center environment.
Leadership skills to manage and drive solutions; must be able to deliver sustainable results.
Leading a Customer Services team to deliver superior customer service, by satisfying key requirements of customers and key company stakeholders.
Bachelor’s degree or equivalent experience in lieu of degree
Contact Center Customer Experience Manager
By HomeSafe Alliance At California, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Experience managing direct reports in a multi-channel remote contact center environment.
Leadership skills to manage and drive solutions; must be able to deliver sustainable results.
Leading a Customer Services team to deliver superior customer service, by satisfying key requirements of customers and key company stakeholders.
Bachelor’s degree or equivalent experience in lieu of degree
Contact Center Customer Experience Manager
By HomeSafe Alliance At Rhode Island, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Experience managing direct reports in a multi-channel remote contact center environment.
Leadership skills to manage and drive solutions; must be able to deliver sustainable results.
Leading a Customer Services team to deliver superior customer service, by satisfying key requirements of customers and key company stakeholders.
Bachelor’s degree or equivalent experience in lieu of degree
Contact Center Customer Experience Manager
By HomeSafe Alliance At Wyoming, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Experience managing direct reports in a multi-channel remote contact center environment.
Leadership skills to manage and drive solutions; must be able to deliver sustainable results.
Leading a Customer Services team to deliver superior customer service, by satisfying key requirements of customers and key company stakeholders.
Bachelor’s degree or equivalent experience in lieu of degree
Manager, Admissions - Patient Contact Center
By Texas Children's Hospital At Greater Houston, United States
Bachelor’s degree in business or healthcare field may substitute for two years of the experience requirement
Five years’ progressively responsible patient registration and/or business office experience
High school diploma or GED required
Bachelor’s degree in business, healthcare, or related field preferred
Ensures that all accounts have accurate demographics, primary payer source, and that all authorizations are up-to-date.
Strives to improve scheduling, registration, and admissions processes to enhance customer service and streamline patient encounters.
Member Contact Center Manager
By Freedom Credit Union At , Springfield, 01104, Ma
Five to ten years of similar or related experience, including time spent in preparatory management positions.
Prepares and manages the planning and accounting budget for the department. Prepares reports for management as required.
Manages the daily operations of the Call Center including electronic services – online banking, mobile banking and telephone banking.
Manages other projects and duties as assigned.
A college degree preferred but experience may substitute with appropriate experience.
Responsible for meeting department’s service and sales goals.
Program Manager - Demo Center
By ServiceNow At , San Diego, 92121, Ca $123,750 - $216,450 a year
Strong program and project management skills
Partner with Marketing, SC Field and the Workflow SC leadership to create pipeline generation capability and content management model.
Strong pre-sales experience as an individual contributor and leader, preferably at ServiceNow
Define, refine and support DemoCenter model to scale across all GEOs (AMS, EMEA, APJ).
Measure effectiveness of DemoCenter program elements and develop and publish a report to the global community.
Ability to coach and develop early-in-career as well as senior individual contributors