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Program Director Jobs

Company

Serco North America

Address , Herndon, 20170
Employment type FULL_TIME
Salary
Expires 2023-10-21
Posted at 8 months ago
Job Description
Position Description :
Serco is looking for a motivated, hands-on Program Director to lead and manage the strategy and operation of a very large and complex multi-million dollar Benefits Coordination and & recovery Center (BCRC) program in Centers for Medicare and Medicaid Services (CMS). The program director will support the client’s objectives, requirements, constraints and technology landscape. If you are looking for a new opportunity, Serco is a place you can make a difference and have a purpose each day!

As a program director, you will serve as the primary point of contact with client and project teams in the performance of the required work and services under the contract. You will be responsible for coordinating the management of all work performed, including overseeing the work of subcontractors, team members and vendors.

In this role you will:
  • Manage all subcontractors, consultants, vendors, and similar parties, if any, engaged in performing work under the contract.
  • Be responsible for reporting in writing and orally to contractor management and officials, including the Contracting Officer.
  • Provide oversight of a large Contact Center and mail-room operations, staffed with trained Medicare Specialists handling case management activities.
  • Be responsible for all phases of performance, including contract management, contract cost control, project management, coordination of resource needs, coordination with corporate resources and management, and has direct accountability for the technical accuracy, timeliness, and quality of all deliverables.
  • Be responsible for reviewing scheduling, priorities, funding, performance issues, and similar matters on a frequency determined by the COR.
  • Provide expert leadership in all contract tasks and, as appropriate, in specialized technical areas.
Qualifications:
To be successful in this role you will have:
  • Ability to obtain a public trust clearance.
  • Project management certifications (e.g. Project Management Professional (PMP) by Project Management Institute (PMI)).
  • At least one year experience as a senior-level manager of a large (more than l00 persons) multi-shift operations management.
  • Have broad and deep knowledge of business administration, human resource management, customer service and mass-mailing management and processing.
  • Bachelor's degree with at least 5 years in project/program management experience working in government programs such as Medicare.
  • Strong working knowledge of Medicare, the insurance industry as it relates to Medicare, Medicare Secondary Payer (MSP), Coordination of benefits (COB), Data collection and Recovery activities.
  • Experience with Federal, State and Federal Agencies (e.g., HHS, CMS, etc.)
“Discover your place in our world’ and apply today for consideration.

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.
Company Overview :
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.