Program Administrative Assistant Jobs

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Job Title: Program Assistant/Administrative Support

Location: Boston, MA, 02108

Duration: Approx 6 Months Onsite Contract (High possibility of extension/conversion)

Pay Rate Range - $24/hr to $29.85/hr on W2

Short Description:

The Program Assistant supports the work of the Office of Housing Stability by providing information to members of the public who contact the office for assistance by phone, in-person, and email, and by providing administrative support to staff.

Complete Description:

The Office of Housing Stability is a front-facing, constituent services-based office. Our mission is to help residents find and maintain stable, safe, and affordable housing. Our office works to prevent displacement and promote housing preservation and stabilization. Under the direct supervision of the Operations Manager for the Office of Housing Stability or their designee, the Program Assistant will be responsible for providing administrative support and client and program assistance. The ideal candidate is professional, timely, and able to complete simultaneous tasks effectively.

Responsibilities:

• Coordinates with other units or divisions to ensure telephone coverage and/or help with various program efforts.
• Provides appropriate information to clients and others via phone, in-person, by email, at workshops, and through one-on-one counseling and any other program marketing or outreach efforts with the highest level of customer service possible.
• Performs related duties as required.
• A majority of this position will be spent answering calls into the Office of Housing Stability (OHS) hotline.
• Provides administrative support to staff related to programs, contracts and/or projects.
• Tracks and reports on program budgets, production and performance metrics.
• Conducts research and prepares reports and presentations as requested.
• Provides support/assistance to other units or divisions as assigned.
• Performs data entry and maintenance of electronic and hard files.