Administrative Assistant (Funding Department)

First Help Financial (FHF) is an innovative and fast-growing auto finance company based in Massachusetts. Founded in 2006, the company serves customers who have limited access to financial services and are often first-time borrowers. Our goal is to provide fair and ethical lending services within the auto finance market. The company is driven by a strong desire to help the underbanked gain access to mainstream financial products and services.
Your Title: Administrative Assistant
Your Location: Remote Anywhere within the USA
You Report To: Manager, Funding
Compensation: $17/hour plus bonus!
Schedule: Monday through Friday, 9-5:30pm EST
About the Opportunity:
First Help Financial, voted and certified as a “Great Place to Work” by our workforce for two years in a row, is adding a new partner to our Funding department to accommodate our remarkable growth! The Administrative Assistant’s primary responsibilities are to address incoming calls and visitors and to manage the department’s file package storage system. This role is important to the Funding department’s efficiency and the company’s ability to retrieve and analyze historical information about our loans.
Responsibilities are, but not limited to:

• Provide superior service to our dealer’s partners and prospective customers, including answering and routing income calls as applicable
• Assist Managers with department projects.
• Call insurance agents to retrieve insurance binders
• Additional responsibilities and projects may apply.
• Chase missing documentation though dealers and other third parties.
• Manage income deal volume and assign appropriately across our Funding associate team;
• Draft RISC corrections letters and request RISC corrections letters to be mailed.
• Monitor faxes, email, and shared email inboxes
• Assign ready deals to audit

What you bring:

• Ability to multitask
• Detail Oriented
• Associate’s degree preferred
• Excellent communication skills
• Must have prior Excel experience

What you bring:

• Demonstrated historical career stability
• Associate’s degree preferred
• Must have prior Excel experience
• Excellent communication skills
• Detail Oriented
• Ability to multitask

FHF Benefits:

• Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us.
• Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.

Diversity and Inclusion
FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, sexual orientation, age, and other identities. We will make accommodations when interviewing anyone with special needs.