Production Coordinator Jobs

At NRG, we’re bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.

Job Summary

The Production Coordinator will provide administrative and general business support to the Production and/or Installation team and builders handling a variety of functions to ensure that all operational and builder residential new construction needs are met.

Essential Duties/Responsibilities*:

• Utilizes emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
• Works closely with the Production Manager and field employees to ensure that all builder and job needs are met.
• Duties may vary by location.
• Follows all company policies and procedures, including but not limited to safety.
• Dispatches, monitors and follows up on the progress of field employees in completing scheduled work.
• Makes outbound customer phone calls which typically includes following up on permits and inspections as well as rescheduling services for customers.
• Makes outbound courtesy calling to builders.
• Builds rapport and fosters long-term relationships with builders and other stakeholders.
• Partners closely with production management to assign and schedule field employees for installations.
• Coordinates scheduling with builders to ensure on time installations.
• Manages data entry including notations and verification of timekeeping for field employees.
• Partners to effectively and fully resolve any issues or conflicts with scheduling or production.
• Other duties as assigned

Minimum Requirements

• General computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook
• High School Diploma or GED
• Must be able to communicate in English effectively, both verbally and in writing
• 3-5 years of experience working in an office setting and with at least 20% of your daily duties being on the phone with customers.
• Ability to work overtime with little notice; weekends hours may occasionally be required

Preferred Qualifications

• Experience in HVAC or construction setting.

Additional Knowledge, Skills And Abilities

• Strong organizational skills, attention to detail and the ability to multi-task
• Positive attitude and a team player
• Related work experience may be substituted for education
• Willingness to learn and be a part of a team
• Willingness and ability to work collaboratively with all levels of the organization
• Ability to build positive relationships with customers, both internal and external
• Excellent written and verbal communication skills
• Safety mindset and acceptance of a safety culture
• Customer service mindset
• Ability to work independently and as part of a team
• Able to work in a fast-paced environment

Working Conditions

• Fast-paced environment
• Open office environment

Physical Requirements

• Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad
• Must be able to lift/move up to 20 pounds frequently
• Must be able to adhere to long periods of standing, walking or sitting
• Frequently performs tasks requiring bending at the waist, kneeling or crouching
• Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools
• Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely.
• With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception
• Ability to express or exchange ideas by means of the spoken word to impart oral information to others

NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.