Product Manager, Identity Experience

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

We are looking for a Product Manager to join our Trusted Identity group for our Identity Experience team. Trusted Identity is responsible for onboarding sellers to Square’s payments and financial services. It’s essential that we verify our seller’s identities and that we keep up to date with them as their businesses change and grow. Customers rely on our team to keep track of the sensitive details of their business, to manage who can make changes, and to make it painless to stay within the bounds of the law regardless of how their business evolves.

The Identity Experience team owns building a platform and set of experiences that allow our Sellers businesses – and Square’s understanding of them – to evolve over time. You will help drive a platform product strategy that helps us unlock a dynamic toolkit that allows businesses to start, run, and grow with Square, while helping Square stay within the law and expectations of our partners.

As the product manager for Identity Experience, you will report to the Group Product Lead for Trusted Identity and lead the direction of your product by setting vision/strategy and partnering with the engineering manager of your sprint team to drive execution. You will champion the voice of our sellers and developers to deliver a reliable, scalable, and delightful identity management experience for Sellers.

You Will:

• Align large cross-team projects by driving your team's annual planning process
• Ensure the health of your product by balancing new features with maintenance and technical debt
• Run your product like a business: manage the entire product life cycle from ideation, to planning and execution
• Focus the team on the most impactful projects by understanding the jobs to be done, synthesizing those needs into your product roadmap, and defining key metrics
• Manage expectations by communicating progress to stakeholders and partners, and negotiating with non-technical stakeholders to ensure we build the right product

Qualifications

You Have:

• 5+ years of product management experience or equivalent
• Natural curiosity, obsession with the details, desire to build the right thing
• Passion for our purpose of economic empowerment and innovation on behalf of our sellers and developers
• Great interpersonal and communication skills that shine when you’re talking with a customer or engaging a cross-functional audience
• An analytical and metrics driven work style that leverages data to make informed decisions

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $167,300 - USD $204,500

Zone B: USD $158,900 - USD $194,300

Zone C: USD $150,600 - USD $184,000

Zone D: USD $142,200 - USD $173,800

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Full-time employee benefits include the following:

• Health Savings Account and Flexible Spending Account
• Additional Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources
• Employee Stock Purchase Program
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid Life insurance, AD&D, and disability benefits
• Retirement Plans including company match
• Healthcare coverage (Medical, Vision and Dental insurance)
• Learning and Development resources
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.