Product Compliance Manager, Cash App

Company Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. This is our mission, and it’s why working at Cash App means so much more than a job.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Check out our locations, benefits, and more at cash.app/careers!

The Product Compliance team is a group of strategic compliance advisors to the Cash App Product Team, who help develop new products and features. The team partners with Product teams pre-launch to define requirements, identify corresponding controls, and provide ongoing compliance support post-implementation. The Product Compliance team is not only involved from an advisory perspective, but are important decision makers on compliance controls and recommendations to the Business.
The Product Compliance team is looking for someone who has experience working on consumer-focused payment products, with a depth of understanding in Dispute Management (Regulation E, customer communication, network requirements), Access Management / Account Security, and an overall disposition to identifying and designing controls. Your work contributes to the gateway that allows customers to enter the Cash App ecosystem, and maintenance and retention of valuable customers. You are someone who rolls up their sleeves with thoughtful, creative, industry-leading, risk-based solutions. We are looking for a great, collaborative partner, who has experience working with Product teams, along with Legal and Operations.
You Will:

• Ensure a level of connectedness globally for your respective program
• Understand Regulation E, with a focus on dispute error resolution workflows, customer communication strategy and requirements
• Work with other Compliance partners to identify, document, and develop an inventory of risks and controls for your respective domain
• Consult with Legal, Risk and Customer Success to help resolve operational issues related to disputes, and access management
• Work with Product partners to understand their strategic vision around access management, account security, and dispute resolution and advise on the creation of seamless, cohesive customer experiences
• Partner with Disputes and Risk Operations (which includes Disputes/ATO/IdentityVerification/Account Reviews) to identify gaps, and advise on recommended control design
• Remain up-to-date on regulatory changes and landscape, best practices and new developments in the industry
• Identify product gaps in controls and assess remediation plans proposed by partners

Qualifications
You Have:

• Work with team members of all levels
• AML and regulatory knowledge, specifically in Electronic Funds Transfer Act, Bank Secrecy Act, consumer protection compliance and payment network rules and regulations
• Knowledge in payment regulations or scheme rules, knowledge of areas of e-commerce, and peer-to-peer payments also ideal
• A metrics-driven approach to create substantiated solutions
• 8+ years in the compliance industry, with experience in payments compliance
• Operational knowledge in building a sound Compliance program

Additional Information
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone A: USD $152,100 - USD $185,900
Zone B: USD $141,500 - USD $172,900
Zone C: USD $133,800 - USD $163,600
Zone D: USD $121,700 - USD $148,700
To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Benefits include the following:

• Paid time off
• Paid Life insurance, AD&D. and disability benefits
• Retirement Plans including company match
• Healthcare coverage
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources
• Employee Stock Purchase Program
• Paid parental and caregiving leave
• Learning and Development resources

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.