Plasma Assistant Manager - Modesto California

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About BioLife Plasma Services
Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.
BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.
Base Salary Range: $ 60,500 to $ 90,700. Employees may also be eligible for Short Term and Long-Term Incentive benefits. Employees are eligible to participate in Medical, Dental, Vision, Life Insurance, 401(k), Charitable Contribution Match, Holidays, Personal Days & Vacation, Tuition Reimbursement Program and Paid Volunteer Time Off.
The final salary offered for this position may take into account a number of factors including, but not limited to, location, skills, education, and experience.
We are currently looking to hire individuals who have a California Certified Phlebotomy Technician 1 License (CPT1), a California Certified Phlebotomy Technician 2 License (CPT2), a California Clinical Laboratory Scientist License (CLS), or a California Medical Laboratory Technician License (MLT).
This position is eligible for a California licensing reimbursement if a current license is not held at time of application. Position will be based out of our brand new plasma donation facility in Modesto, CA opening January 2024!
OBJECTIVES/PURPOSE
Supports the center manager and management team in the achievement of center production and cost goals while maintaining compliance with regulatory and quality requirements for a center producing approximately 60,000 or more liters of plasma per year. Assists the center manager in the administrative, regulatory, quality, personnel and facilities management functions of the center.
Accountabilities

• Ensures compliance with all federal, state, local and company-specific rules, regulations, and practices related to quality, to the safety of products, donors, and employees and to the proper performance of day-to-day activities.
• Prepares routine reports and keeps management apprised of center operations and operational is- sues.
• Assists the center manager in identifying and implementing improvements and changes to center processes
• Participates in the correction and prevention of audit findings.
• Ensures high levels of customer service and satisfaction. Meets and strives to exceed customer expectations.
• Maintain qualifications and at minimum performs all required core duties for Medical History, Phlebotomy, Sample Processing and Operational Management areas. The Hiring Manager may require certain electives to ensure quality and production needs are met and/or to ensure all responsibilities are efficiently executed. Train new and existing staff on donor center procedures through demonstration, instruction, observation, and feedback.
• Operational management (60%)

• Ensures high levels of customer service and satisfaction. Meets and strives to exceed customer expectations.
• Manages and develops talent within the center. Participates in the selection of new staff and management within the center. Trains, coaches and mentors' staff.
• Fosters teamwork. Works collaboratively with staff, peers, and management to achieve business goals. Communicates continuously and resolves conflicts proactively.
• Participates in the evaluation and review of center staff.
• Employee development (40%):
• Provides timely feedback on performance and initiates disciplinary action when necessary.
• Participates in the interviewing of center staff and assists in the selection of center staff.

DIMENSIONS AND ASPECTS
Technical/Functional (Line) Expertise

• Demonstrated ability to multi-task and prioritize.
• Requires obtaining and maintaining Cardiopulmonary Resuscitation (CPR) and AED certification.
• Aptitude for working with production, financial marketing and other statistical data is desirable.
• Effective communication, interpersonal, technical and troubleshooting skills.
• Ability to understand, communicate, and apply technical documents and instructions.
• Ability to coach and develop a team of diverse individuals.
• Minimum of one year of relevant work experience, preferably in a regulated industry or an equivalent com- bination of education and experience.

Leadership

• Integrity
• Developing the business
• Putting the patient at the center
• Fairness
• Building trust with society
• Reinforcing our reputation
• Honesty
• Perseverance

Decision-making and Autonomy

• Refers to Center Manager for guidance on high-impact and/or sensitive decisions (internal)
• Advises and counsels hourly staff on operational, safety, and customer service concerns. (internal)
• Delivers performance and review feedback to hourly staff. (Internal)

Interaction

• Consults will all other center roles to effectively problem solve, ensure safety of staff and donors, and pro- vide an exceptional customer experience. (internal)
• Attend staff meetings and other team meetings as required.
• Ability to multi-task and work as a team player.
• Coordinates with external vendors and contractors for building maintenance and other contracted services.
• Responsible for providing exceptional customer service to donors (external) and fellow employees (internal)
• Attention to detail and ability to work independently
• Effective coaching and counseling skills.

Innovation

• May participate in the management of projects and new initiatives within the center or across centers.
• Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen).
• Coordinates will all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience.

Complexity

• Requires ability to stand and walk for entire work shift.
• Potential exposure to blood borne pathogens.
• Occasional travel. (Less than 10%)
• Requires ability to communicate verbally with donors, in person and on the phone. Requires depth perception and vision at all distances.
• Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance.
• Requires occasional bending, stooping, kneeling, crouching, leaning, reaching above shoulders and below knees, and lifting to 50 pounds.

Education, Behavioural Competencies And Skills
Essential: High School Diploma or equivalent required.
Desired: Associates or Bachelor's degree highly desirable.
Additional Information

• Other duties and responsibilities as assigned.
• FLSA Classification (US) - Exempt

EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
Locations
USA - CA - Modesto
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time R0092745