Planner, Affiliate Customer Service

Job Summary:

As an integral part of S&OP, the objective of this role is to work closely with Shiseido international affiliates as it relates to end-to-end order management, allocations, and reporting.

Also, the role will work closely with Supply/Forecasting on demand and allocations planning, and with Shiseido Distribution Center on order fulfillment and on-time shipment.

Primary Duties & Responsibilities:

• Support international affiliates as it relates to orders, shipments, freshness, stock, and urgent needs for sales activities.
• Validate and process monthly orders for Shiseido international affiliates.
• Analyze allocation discrepancies and work with Demand Planning and Shiseido Affiliates to resolve.
• Become the main point of contact for Shiseido affiliates for respective brands/regions.
• Join monthly demand review calls as needed to understand affiliate trends in the business and answer order/shipment-related questions
• Partner with the Transportation team to prioritize shipping plans and ensure on-time shipment.
• Participate in monthly meetings with international regions to review issues and/or propose process improvements.
• Analyze sales and shipment fulfillment reports
• Partner with Shiseido Distribution Center to investigate shipment discrepancy claims for international shipments.
• Collaborate with the supply planning team on Affiliates needs, allocations planning, and stock constraints.
• Generate and distribute weekly and monthly reports to management and Shiseido Affiliates.
• Manage and control allocations for launches, POSM, and limited-edition items
• Manage sell-in quantities for limited edition launches & POSM and initiate 2x year chargeback process.

Working Relationships/Key Stakeholders:

• Shiseido international affiliates
• Master Data
• Brands business development
• SAC distribution center
• Transportation (export)
• SAC Operations (Supply Planning, Demand Planning, NPD, ExOps, NPC, Plant/SAI)
• Finance and Accounting

Qualifications & Competencies:

• Proficiency in SAP is a plus
• Strong interpersonal and communications skills (verbal and written)
• Strong organizational skills with ability to manage multiple projects, prioritize, and meet deadlines
• 4-year college degree
• Advanced knowledge of Excel
• Strong analytical and problem-solving skills
• Knowledge of supply chain and operations
• Comfort with shifting priorities and rapid changes.
• 2+ years’ experience in sales operations, allocations, supply chain or related function
• Highly motivated, self-starting individual & strategic thinker

Trust 8 Competencies

Below is a list of Trust 8 Competencies designed to help employees at Shiseido Americas succeed as the company continues to evolve and innovate.

1. Think Big: Adapt a big-picture perspective. Deliver new values through creativity.
2. Take Risks: Embrace Risk, Practice “Trial and Error and Trial”.
3. Hands On: Consider Front-line realities when making decisions. Take the lead from end to end.
4. Collaborate: Leverage the diverse capabilities of colleagues.
5. Be Open: Create an environment that encourages everyone to speak up.
6. Act with Integrity: Be sincere and humble at all times.
7. Be Accountable: Commit to the goal. Take accountability for the execution.

8. Applaud Success: Create a culture that celebrates success.

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