Customer Service Professional (Remote)

Job Classification:
Operations - Insurance Operations
Prudential aspires to make lives better by solving the financial challenges of our changing world! At Prudential, our Customer Service Professionals are the first point of contact with our customers and our goal is to provide a customer centric, multi-channel, low effort experience for customers with complex financial needs.
We offer paid training and benefits on day one including tuition reimbursement, paid volunteer days, generous paid time off; vacation, paid holidays, personal days and a reward and recognition plan that includes pay for performance compensation.
We are now hiring Customer Service Professionals who will train and work virtually in the comfort of your home! That’s right! Join the Prudential team now for this amazing opportunity to launch your career while enjoying all the benefits of being at home!
We are looking for individuals who are self-starters, dependable to their core, who have the right grit, tenacity and initiative to show up and work hard. And are also:

• Able to identify other potential customer needs and offer tailored solutions that improve financial wellness
• Intrigued by technology and uses it to drive customer self-service and to help identify and drive opportunities to enhance processes
• Customer obsessed and engaging communicators who enjoy working directly with the customer and a team
• Keen problem solver that connects with each customer with compassion
• Capable of shaping the customer experience and efficiently troubleshooting challenges across multiple channels
• Committed to owning customer issues from start to finish
• Able to learn, retain, and solution on numerous product offerings across several different businesses.
• Able to think on their feet and be flexible with creating solutions for variety of personalities and customer types

What you can expect:

• Tiered promotional opportunities based on performance
• Build a career with a great company with exposure to multiple parts of the business
• This is more than a contact center ……this is an opportunity to improve lives through financial wellness
• Fast paced, dynamic environment

Each customer interaction is unique, and we value the opportunity each one brings. Our representatives work in a collaborative environment assisting customers over the phone, online, and through email. This can range from troubleshooting a question on website navigation to conversations on complex financial decisions. Regardless, your mission remains the same; help customers make clearer decisions about their financial future. We can’t promise it will be easy, but it will be time well spent establishing a career with an award-winning industry leader. If you think you have what it takes, apply now. You will gain skills and experience working on behalf of a dynamic industry leader in the Fortune 500 that will enhance your career.
Qualifications:

• Job offer is contingent upon successful completion of pre-hire requirements.
• Four-year college degree strongly preferred
• Training will likely be 9:00am to 5:15pm Eastern Time but will be determined in advance of the training start date. Must be available for these hours – again, these are in the Eastern Time Zone.
• Must be receptive to detailed and frequent performance feedback.
• Ability to think like the customer and financial professional, with a passion to deliver top quality service.
• Annuity/ financial services industry knowledge is a plus.
• Proven self-motivation skills.
• Excellent oral and written communication skills.
• Proficiency with a keyboard and window-based applications, including Internet.
• Must be able to learn & retain a large amount of technical information in a relatively short period of time.
• Active listening skills.
• Strong people skills.
• Proven record of dependability. Punctual and reliable attendance of the service associates is critical to the success of a fast moving, inbound service center!
• Ability to excel in a team environment, as well as work well independently.
• The Annuity call center is open from 8:00am to 6:00pm Eastern Time Monday through Friday. To be considered, candidates must have the flexibility to be able to work any of the shift times within those hours. Actual shift assignments will not be determined prior to hire.
• Organization and prioritization skills.

Additional Information:
This position will work virtually, therefore new hires must be able to provide the following:

• Subscribe to internet service provider plan with at least 25 Mbps download speeds. You must be willing to troubleshoot any issues or outages with your home internet service, contacting your service provider as necessary. Wired Ethernet (connected into router or Wi-Fi extender or MESH), NOT connecting computer over Wi-Fi.
• Use of USB wired headset with a noise cancellation feature (required for all CSP’s, optimal for all other roles)
• Reliability and Dependability throughout our extensive training program is required
• Quiet area in your home with minimal distractions and noise free.
• Must have the capability to handle calls with a cell phone (would need to have unlimited data and minutes) or a landline. Your personal phone number will not be identified to customers.

Our Benefits:
Prudential offers a very generous compensation and benefit program including remote work options, Health, Dental and Vision care, tuition reimbursement, paid volunteer days, paid holidays, generous paid time off, 401k, and a reward and recognition plan that includes pay for performance compensation.
Our Commitment to Diversity, Equity, and Inclusion:
Diversity, equity, and inclusion are an integral part of Prudential's culture, talent management, community engagement and business strategy. We are committed to accelerating equity for all and building an inclusive and diverse environment where every team member can thrive and be their best authentic self.
We value diversity and are passionate about and focused on leading the fight against inequity. Now, more than ever, we as an organization recognize that this moment calls for us to do more to drive change and create a safe space where the voices, identities, ideas, and experiences of our community can be amplified.
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Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $41,100.00 to $61,300.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.
Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.
We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.
The Prudential Insurance Company of America, Newark, NJ and its affiliates.
Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at [email protected] for more information about doing business with Prudential.
PEOPLE WITH DISABILITIES:
If you need an accommodation to complete the application process, which may include an assessment, please email [email protected] .
Please note that the above email is solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email [email protected] to request assistance.