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Pfe Customer Svcs Rep

Company

MultiCare Health System
Address , Remote
Employment type FULL_TIME
Salary From $21.05 an hour
Expires 2023-07-24
Posted at 11 months ago
Job Description

Job Details

Job ID: 120870
Location: Remote
Entity: MultiCare Health System
Category: Clerical/Admin Support
Specialty: Not Applicable
Department: Pat Financial Experience INW
Employment Type: Full-Time Regular
FTE: 1
Primary Shift: Day
Work Schedule: Day
The reasons to work at MultiCare are as unique as the people who do. Join us for the professional challenges you seek. In the settings you prefer. With schedules that fit your life. Learn more at www.multicarejobs.org

Position Summary:
The PFE Customer Service Representative, as the primary point of contact for patients, provides exceptional customer service in response to a high volume of incoming calls regarding account status in compliance with department policies/procedures, and the Fair Debt Collections Practices Act (FDCPA) and HIPAA regulations. The Representative researches and resolves difficult and/or complex billing issues or discrepancies that builds relationships, and increases overall trust and satisfaction in the patient’s financial experience.


This is an advanced level billing customer service position, working in a call center environment with limited supervision.

Minimum Requirements:
Two (2) years of health care billing or customer service experience required
OR
One (1) year of MHS billing experience and demonstrated customer service skills

Education/Licenses/Certifications:

Additional Information:
MultiCare welcomes and encourages all qualified applicants to apply. This position will work remotely but the primary residence must be within the State of Washington.

Compensation Range:
M13 - Min: $21.05-Max: $30.29