Skype For Business Customer Engineer

At JDA TSG, we equip many of the world’s major brands with top-tier specialized talent, business process expertise and technologies to drive their organizations in exciting new directions. What makes us the partner of choice for the most experience-obsessed brands worldwide? We apply extensive due diligence up front to ensure that our teams and talent will be a cultural fit and can make a difference from the very start. And we’ve established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve.

We have immediate opportunities for a Skype for Business (SFB) expert to join our team working as a Customer Engineers (CE). A CE’s time is dedicated to working with some of the largest, and most sophisticated companies in the world, usually F1000. You will be responsible for customer satisfaction, deployment, adoption, and support of O365 / Exchange initiatives. CE’s work with and assist customers in building, deploying, operating, and optimizing complex enterprise environments. Positions are full time salaried roles with great benefits.

Travel: CE’s are home based and deliver services typically via Microsoft Teams.

Salary range: $85 - 100K based on experience.

The primary work performed includes:

• Standard Product Work Shops - Training

• In-Depth Product Reviews - White Board (Chalk Talk) Sessions

• Health Checks / Assessments

• Post Operational Review of Product Implementations

• Product Upgrade / Migration Assessments

• Systems Performance Reviews

• Act as the primary technical contact, providing customer visibility, advanced technical support and problem resolution for corporate customers, including issues raised to the highest levels of management

The Experience you’ll need to excel in the role:

• 5+ years working hands-on with SFB Enterprise and/or Lync, Teams

• Deploying SFB Federations, IM, Voice and Video

• Integrating SFB with other unified communications systems (chat, media, video, voice)

• Configuring, administration and troubleshooting Enterprise Voice on Lync / SFB including SIP Trunks, SFB and Exchange UM dial plans

• Patch management of Lync/SFB environment and migrations

• Creating technical documentation for training of end users and maintenance of the environment

• PowerShell scripting skills and creating custom scripts will be added advantage

• Advanced Troubleshooting for SFB/Lync

• Working independently in a fast-paced environment

• Tactfully handle and articulate customer critical issues and work in a high stress environment

• 5 years working with Microsoft Server products

• A passion for providing World class customer service

• Ability to apply knowledge to improve Microsoft products and the customer experience

• Good understanding of ITIL/Service Management, PROSCI, Six Sigma or other project management experience

• Risk analysis and Remediation Planning

• The ability to read/interpret the needs/wants of customer executives and leaders.

• Examples of how you perform/managed self-directed learning in a rapidly changing environment

About JDA TSG:

Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions.

Our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we would thrive as an organization.

Benefits and Perks:

• Healthcare - Comprehensive coverage for you and your family

• Employee Assistance Program - Get support when you or your family need it with counseling and coaching

• 401K with company match

• Paid time off

• Paid parental leave

• Volunteer Day Off

• Life insurance - Protect your loved ones and their future

• Business travel accident insurance

JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.