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People Operations Associate Jobs
Company | Intercom |
Address | Chicago, IL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-27 |
Posted at | 10 months ago |
Intercom is an AI powered, automation-first customer service platform that lets businesses deliver fast support, keeping customers satisfied, costs low, and service teams happy.
- Manage standard new hire onboarding and pre-onboarding processes for new hires - primarily for those based in the US and Australia.
- Support the team in cross-functional projects and initiatives in employee experience space, and partner with other teams to drive process improvements.
- Support complex onboardings, ranging from Employer of Record hires, conversions, inter-office transfers, executive hires, and re-hires, etc.
- Support the US annual open enrollment and answer various benefit questions.
- Act as the first point of contact for employee day-to-day queries and requests.
- Continuously make process improvement recommendations in the employee lifecycle space.
- Manage the offboarding process for employees (primarily those based in Australia and the US) and carry out exit interviews as needed.
- Maintain and update employee personnel records and e-filing in Workday.
- Complete LOA/STD/FMLA claims/calculations, benefit census/audit reports, process benefits invoices, review and approve benefits transactions in Workday, etc.
- Produce reports using Workday, carry out regular data audits and administrate compliance-related requests.
- Generate salary certificates, verification of employment letters, business travel as well as custom letters.
- Support our global contingent worker management program, onboardings, extensions and offboardings while looking for ways to streamline the process.
- Support the administration of US benefits and leave of absence programs, working with our Benefits Program Manager on resolving complex queries.
- Provide administrative support for our bi-weekly US payroll process, actively partnering with the Payroll team.
- 2+ years experience in a Human Resources/People Operations function, preferably in a tech start-up environment.
- Knowledge of US HR compliance regulations, employment laws, and industry best practices (highly desired).
- You have a successful track record of supporting high volume HR processes, employee resourcing, personnel management and change management.
- The ability to handle multiple tasks and competing priorities and adapt to a fluid, high-growth environment.
- Team player with a sense of ownership and “get things done” attitude - self-motivated and able to thrive in a fast-paced and self-directed environment.
- Comfortable with technical systems and software, experience with Workday is required.
- Able to combine great people's intuition, business judgment and discretion in your decision-making.
- A Bachelor degree or equivalent from an accredited university is highly desired.
- Advanced Microsoft Excel skills with the ability to edit and analyze Workday reports as required via the use of Excel formulas, filters, and conditional formatting.
- You have previous experience supporting the administration of US benefits and leaves.
- 401k plan & match
- Fun events for Intercomrades, friends, and family!
- Regular compensation reviews - great work is rewarded!
- Competitive salary and meaningful equity
- In-office bicycle storage
- Open vacation policy and 10 corporate holidays
- Paid Parental Leave Program
- Proof of eligibility to work in the United States is required.
- Comprehensive medical, dental, and vision coverage
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