Payroll Account Specialist (Remote)

Based in Nashville, Tennessee, Mosaic Consulting Group helps businesses of all sizes and across all industries leverage their investment in UKG HCM & WFM Technologies. We are more than a consulting company; we are a highly skilled team delivering value and exceptional service to our clients. Every day we strive to live up to our promise: Make a difference and inspire confidence. Because of our dedication to client and team experience, we have been recognized on the Inc. 5000 list for 4 consecutive years and are certified as a Great Place to Work.

Due to our rapid growth, we are looking for a remote Payroll Account Specialist to join our team. As a Payroll Account Specialist at Mosaic, you would partner with our clients to manage the end-to-end payroll processes based on their business needs. You would bring your UKG Pro payroll expertise to be the go-to payroll resource for your clients in a wide array of industries.

What you’ll do:

• Manage day-to-day payroll support along with off cycle payrolls, quarter end & year end audits, payroll balancing, direct deposit and positive pay files, and client tax filings, amendments, and reconciliations
• Lead onboarding of new UKG Pro Managed Payroll Services clients to ensure that our clients’ expectations of quality, delivery timeline, strategy, and Mosaic’s payroll methodology are exceeded
• Partner with clients to evaluate payroll practices and define areas for improvement, such as improving system utilization, identifying training needs, and refining the payroll processes
• Lead multi-site, multi-state and multi-frequency payroll for your clients with a high level of accuracy and timeliness
• Draw on your payroll and HRIS expertise and utilize a consultative approach to recommend and implement solutions for our clients’ payroll needs, such as improving system utilization and refining their payroll processes while

What makes you successful:

Need to haves:

• 3+ years multi-state and full-cycle payroll experience
• 2+ years of experience processing payroll in UKG Pro/UltiPro

Nice to haves:

• An FPC or CPP certification
• Canadian payroll experience
• A completed Associate’s or Bachelor’s degree from an accredited University

How you’ll be measured:

• Managing day-to-day operational activities, including timekeeping and maintaining your book of business
• Maintaining at least 90% accuracy in payroll processes
• Following client checklists to produce consistent service delivery for each unique client workflow
• Demonstrating excellent consulting skills, including relationship building, communication and responsiveness, land & expand awareness, focus on quality of deliverables, setting and managing expectations, and providing sound recommendations to clients
• Consistently updating client Statement of Procedures (SOP) and checklist after any process changes
• Pursuing additional professional development towards UKG Pro as needed

What we offer you:

• An opportunity to share your expertise to inspire confidence in our clients’ payroll
• The ability to work with a team of payroll professionals to further grow your payroll and consulting skills
• A competitive hourly rate of $26-$28 per hour, flexible schedule, and comprehensive benefits and PTO package
• Deferred profit sharing, stipend for reading books, wellness program, and other unique perks