Patient Services Representative Jobs

Overview

This position is responsible for registering patients for outpatient services, ensuring that complete and accurate information is obtained. He/she is accountable for the efficient operation of the front desk and provides a variety of administrative and clerical support to facilitate the smooth operation of the clinic.

Responsibilities

• Accountable for the efficient operation of the front desk and reception function for a clinic or outpatient department
• Schedules appointments as needed in appointment book and/or in automated scheduling system, following established guidelines.
• Registers patients for emergency and outpatient services, ensuring that complete and accurate information is obtained
• Serves as first point of contact for patients and visitors and determines purpose of visit.
• Performs a variety of other clerical tasks: makes copies, sends and receives faxes, opens and distributes mail.
• Updates existing or creates new patient record, ensuring that information is complete and up-to-date and enters information into computer database.
• Monitors office supplies and forms and ensures that a sufficient quantity is on hand at all times.
• Responds to inquiries and provides appropriate information or refers to staff member.
• Collects appropriate payments, logs in to ledger or automated system, calculates receipts and prepares package for courier pick-up in accordance with established procedures and schedules.
• Provides a variety of administrative and clerical support to facilitate the smooth operation of the clinic or department
• Answers and screens telephone calls and takes accurate messages.

Required Qualifications:

• High School Diploma or GED
• Basic computer skills: 50 wpm; Microsoft Office
• All employees must pass an employment TB, drug and physical exam
• One year experience in a medical office environment

Desired Qualifications:

• Previous experience using EPIC or other EMR system
• Bilingual in Spanish preferred

PI219190255