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Patient Access Associate 2 Jobs
Company | Inova Health System |
Address | , Alexandria, 22306, Va |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-07-21 |
Posted at | 11 months ago |
As a Patient Access Associate 2, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling. To help achieve our mission, you will ensure patient safety by demonstrating effective problem solving and effective communication skillsets. Engaging in active listening when dealing with a customer complaint is of vital importance.
Job Responsibilities
Additional Requirements
Job Responsibilities
- Identifies and communicates payroll authorization and referral requirements to patients.
- Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
- Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
- Explains insurance benefits and patient liability by using appropriate communication methods/styles.
- Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
- Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed.
- Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
- Other duties as assigned.
- Expresses sincere concern and empathy when dealing with customer complaints.
Additional Requirements
Education:
High School Diploma or GED
Experience:
1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor’s degree
Skills:
Basic communication and computer skills.
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