Business Operations Manager - Patient Care Services

Company Description

When you come to the University of Maryland St. Joseph Medical Center, you’re coming to more than simply a beautiful 37-acre, 218-bed suburban Baltimore, Maryland campus. You’re embarking on a professional journey that encourages opportunities, values a team atmosphere, and makes convenience and flexibility a priority. Joining our team of healthcare professionals means you’ll be contributing to a locally and nationally recognized institution. UM St. Joseph has been recognized by The Leapfrog Group as a grade ‘A’ hospital and by U.S. News & World Report as #3 in both the state and Baltimore Metro area, making UM St. Joseph the highest-ranking community hospital in Maryland. In addition, we’ve been consistently recognized as a top employer by Baltimore magazine.

The Business Operations Manager maintains a leadership role in the management of departmental operations, projects, and systems. Collaborates with Directors and Managers to ensure effective utilization of resources. Focuses on the support and infrastructure needed to achieve the goals and objectives of the staffing office. Responsible for reporting the performance of initiatives and departmental programs. Facilitates interdepartmental initiatives with Finance, Human Resources, IT, Clinical Operations, Quality, and Corporate Contracting. Has responsibility for the supervision of financial, operational, and/or administrative staff within the staffing office.

Qualifications

EDUCATION:

• Associates degree in Business Administration, Health Care Administration, Finance, Accounting, or a related field or equivalent (required)
• MBA, CPA or Master’s degree (Preferred)
• Bachelor’s degree in Business Administration, Health Care Administration, Finance, Accounting, or a related field or equivalent (Prefered)

CERTIFICATION/ LICENSURE/ REGISTRATION

• None

EXPERIENCE AND SKILLS:

• Demonstrated financial management and leadership skills. Demonstrated analytical and critical thinking skills. Ability to assess complex operational issues and systems, develop an analytical framework, and make recommendations. Ability to organize, interpret, and integrate data. Ability to monitor outcomes for continuous process improvement.
• Ability to successfully perform responsibilities of the position within a stressful work environment, while demonstrating a positive and professional work ethic. Ability to act independently in a self-confident and constructive manner.
• Knowledge of operational principles, business processes, policies, practices, technology, and regulations which are pertinent to the delivery of patient care. Extensive knowledge of clinical and operational decision support information systems
• Highly effective verbal and written communication skills are necessary in dealing with a variety of healthcare and finance professionals including senior management staff, executive staff, and external parties.
• Demonstrated expertise with computer systems, data analyses and reporting is required.
• Demonstrated proficiency in project management techniques and coordination of resources. Organizes and tracks deliverables and deadlines and transitions ownership of performance improvement processes to hospital management, as appropriate. Works with leaders and management to facilitate program success using appropriate metrics and methodologies.
• The position requires that Commitment to Excellence behaviors are exhibited at all times
• Experience supervising, monitoring daily work activities, evaluating, training and motivating the performance of subordinate technical, professional and clerical support staff.
• Ability to work effectively in a matrix work environment.
• Seven years of progressively responsible work experience in health care administration, financial analysis, budgeting, reimbursement, accounting, auditing or the educational equivalent (Required)
• Ability to develop and implement efficient work processes. Ability to successfully collaborate interdepartmentally and with external parties to solve operational issues and meet organizational objectives. Partners with leaders and staff to integrate stakeholder views in support of common goals, and guides teams to enhance their capabilities in the areas of systems thinking and performance improvement.
• Ability to interpret requests/requirements and effectively present data to support performance improvement activities
• Knowledge of supervising and monitoring daily work activities, evaluating, training and motivating performance of subordinate support staff. Ability to train and motivate personnel, and implement efficient work processes.
• Demonstrated sensitivity to confidentiality of information and to the political dynamics of an academic medical environment. Ability to exhibit judgment and integrity in use and dissemination of such information. Ability to use strong reasoning capabilities and problem solving skills to reach a sound, workable solutions and to resolve conflict.
• Expert knowledge of spreadsheets (i.e. Microsoft Excel), databases (i.e., DBASE, Microsoft Access), word processing programs (i.e., Microsoft Word), graphic/specialty and other finance-related software programs. Ability to teach others and act as a department resource of expertise.
• Healthcare-related finance background (Preferred)
• Ability to tactfully motivate and guide all levels of staff while maintaining required degree of confidentiality and purpose. May often be called upon to address groups of various sizes, discuss/debate alternatives with other professionals and/or arbitrate differences of opinion and/or focus.

Additional Information

All your information will be kept confidential according to EEO guidelines.