Patient Experience Representative- Neurology

Job Summary
*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)*
This Patient Experience Representative will be responsible for:

• Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
• Scheduling patients and supporting the patient encounter
• Obtaining required authorizations to compile patient and staff schedules
• Providing routine clerical support as needed
• Check In / Check Out:
  • Greeting and directing patients, families and visitors
  • Monitoring daily schedule and coordinating flow with clinicians/supervisor
  • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
  • Facilitating and directing communication with Financial Counseling
• Providing positive and effective customer service that supports unit operations
• Collaborating with referring providers and practices
• Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting the patient encounter
• Greeting and directing patients, families and visitors
• Administrative:
  • Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
  • Providing routine clerical support as needed
• Monitoring daily schedule and coordinating flow with clinicians/supervisor
• Facilitating and directing communication with Financial Counseling

To qualify, you must have:

• A high school level of education, Bachelor's Degree preferred
• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

Schedule: 8:30-5pm M-F
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.