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Passport Support Associate Ii - $20.85/Hr + Benefits And Career Growth!
Company | CGI |
Address | Stamford, CT, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-08-16 |
Posted at | 11 months ago |
Position Description
- Assist with Acceptance Agent training: prepare training materials, conduct “meet-and- greets,” set-up training sessions, conduct office tours, etc.
- Contact applicants to request necessary documents.
- At the Information Station, ensure appointment is scheduled;
- Generate a credit card payment from the applicant and distribute completed batches to the Cashier’s Office. Verify all completed transactions and run designated reports.
- Prepare and mail envelopes with correct passport and corresponding supporting documents.
- Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including: Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system.
- Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information.
- Prior to distributing to applicants, print and review passport books for accuracy and quality.
- Interface with passport applicants at Agency/Center Information and Will-Call counters:
- Process refund/reimbursement requests.
- Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities.
- Box and archive files for storage purposes.
- Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application.
- Operate various equipment for high-speed scanning, mail out, and metering of mail.
- Review passport application, photograph, identification and supporting documentation for completeness prior to adjudication;
- Selected candidates must be able to frequently lift and carry up to 45 lbs. This position may require long hours of standing, so candidates will be expected to stand and walk around the worksite for the entirety of their shift.
- HS diploma or GED
- Two years of experience utilizing a variety of office software, specifically Microsoft Office
- Ability to work in one place and traverse the office on a continuing basis
- Three years of general office experience: follow a number of specific procedures in completing several clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file; simple posting to individual accounts; opening mail; running mail through metering machines; and calculating and posting charges to departmental accounts
- Capable of performing tasks while maintaining a high level of accuracy
- Due to the nature of the government contract requirements and/or clearance requirements, US citizenship and an ability to obtain an MRPT clearance is required.
- Ability to successfully complete the CGI Background Investigation to include: 50 State Criminal, Education and Employment checks; additionally, your ability to successfully complete a Credit and/or Driving Records check may be conducted if required by the contract for continued employment
- Must maintain constant awareness of all aspects of internal and external security
- Paid Time Off (PTO)
- 401(k) Plan and Profit Participation for eligible members
- Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
- 10 Standard Holidays
- Health & Welfare Benefits as determined by your Service Contract Act
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