Part-Time Attendee Management Specialist - Remote

Position Description

This is a remote position and can be based anywhere within the U.S.

Job Summary

The role of the Part-time Attendee Management Specialist is responsible in supporting the daily operations of the Society’s meeting registration platform while coordinating policy, procedure and problem solving for optimal impact. This role regularly works with Region-based staff, GHQ Business Unit Leaders, Suppliers, 3rd-Party Providers, and other members of the Supply Chain team to provide consultation, guidance and support to the Society’s meeting registration platform. This position is a part time, contract role up to 20 hours per week.

Major Responsibilities

• Confidently build registration websites for stakeholders with site needs ranging from basic to complex.
• Provide superior customer service
• Possess strong technical and data management skills.
• Ensure online registration websites meet the specific needs of each event, and are clear, concise, and easy to navigate.
• Anticipate client needs and make suggestions based on expertise to improve overall website flow.
• Works with internal stakeholders to plan, design and implement professional, creative and on-brand registration website pages, including Home Page, Agenda, Venue, FAQ, etc.
• Have outstanding problem-solving skills and be calm under pressure.
• Be an analytical thinker with the ability to troubleshoot backend registration website issues in a timely manner.
• Advise accurate timelines and deliverable deadlines ensuring launch dates are achievable.
• Build and maintain registration and housing websites using software technology for attendee management (including attendee management reporting, mobile apps, credit card processing, invitations etc.).
• Have the proven ability to manage multiple tasks, and be a creative and pro-active problem-solver.
• Participates in team meetings as needed.
• Draft and send clear event communications.
• Work well in a team environment but be able to work independently as needed.
• Coordinates with the travel management company to ensure connectivity between registration software and online travel booking tool.
• Provides overall consultation, guidance and support for registration websites.
• Have exceptional time-management skills and be able to accurately manage multiple stakeholders at once.

Position Requirements

FORMAL KNOWLEDGE

• Bachelor’s degree or equivalent combination of education and experience (2-4 years).

SPECIALIZED TRAINING OR KNOWLEDGE

• CVENT knowledge & certification a plus.
• Proficient with Microsoft Office.

Other Skills

• Ability to create and edit written materials.
• Minimum 3 years working in a high customer service environment.
• Strong oral, interpersonal and communication skills with the ability to work cross functionally with a wide range of constituencies in a diverse community.
• Able to perform several tasks and prioritize multiple projects.
• Ability to effectively manage day-to-day interaction with, liaison between, and coordination of a wide range of internal and external constituencies to resolve customer issues.
• Excellent interpersonal, and organizational skills.

SPECIAL MENTAL OR PHYSICAL DEMANDS

• Remote position
• No or very limited exposure to physical risk
• No or very limited physical effort required

The starting rate is $25.00 - $30.00/hr. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

The American Cancer Society has adopted a vaccination policy that requires all staff, regardless of position or work location, to be fully vaccinated against COVID-19 (except where prohibited by state law).

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

Equal Opportunity Employer.

See our commitment to a policy of Equal Employment Opportunity to continually ensure equal opportunity to our employees and to our applicants.