Part Time Customer Care Associate -100% Remote

Overview:

• Illinois
• Pennsylvania
• Maryland
• Florida
• Arizona
• New York
• Colorado
• Connecticut
• Virginia
• Nevada
• Washington D.C.
• Wisconsin
• Minnesota
• Delaware
• South Carolina

Responsibilities:

• Ensure customer inquiries are successfully resolved through the use of multiple customer support tools (including conducting research in SAP and/or contacting business units as appropriate).
• Identify and evaluate opportunities to increase customer retention, maintain customer confidence and protect operations by keeping information confidential, and sustain satisfaction by suggesting alternatives to out of stock or limited quantity items and informing customers of available deals, etc.
• Ensure that sales are captured by responding to customers and entering orders accurately and efficiently in SAP.
• Other duties, as assigned by the jobholder’s supervisor, may also be required.
• Maintain world class standard by successfully performing against department scorecards and metrics. Identify and seek to continuously exceed service requirements of business units by building and managing relationships with customers and contacts at each unit.
• Establish and maintain world class customer relations by developing a rapport and actively listening to gain more information where necessary by providing consultative support and recommendations.

Qualifications:

• Basic PC skills using MS Office and other various computer programs
• Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines
• No previous experience required
• Utilize sound judgement and problem-solving skills
• High school diploma or equivalent required
• Ability to work in fast-paced, high-volume, team environment
• Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as customer service skills

• 1-2 years previous experience in a customer service role
• Bachelor’s degree in related field and/or equivalent training and work experience
• Experience in consumer products or distribution industry

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone

• Problems encountered will be defined, repetitive, and routine with a solution readily available.
• Accountable for meeting own targets, work is reviewed periodically.

EEO Statement: Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available Here, if you need a reasonable accommodation because of a disability for any part of the employment process, please call (708) 298-3536 and let us know the nature of your request and your contact information. Category: Operations- Other