Customer Care Representative - Remote

Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative. The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products and services.This position requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Responsibilities

• Process orders, returns, and exchanges
• Maintain accurate customer records and update customer information as needed
• Continuously improve customer service skills and knowledge of products and services
• Identify and escalate issues to management as needed
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer complaints and issues to ensure customer satisfaction
• Collaborate with other departments to ensure customer needs are met
• Provide product and service information to customers

Qualifications

• Proficient in Microsoft Office and customer service software
• 1-2 years of customer service experience
• Ability to multitask and prioritize tasks in a fast-paced environment
• Excellent communication skills, both verbal and written
• High school diploma or equivalent
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Positive attitude and willingness to learn