Operations Associate, Part-Time Jobs

About The Company

CAMP is a Family Experience Company that helps answer the question, "What should we do today?" through a unique combination of retail, media, and entertainment. Launched in 2018, CAMP operates eight retail locations in Atlanta, California, Connecticut, Chicago, Massachusetts, New York and Texas and serves families everywhere via its digital platforms.

What is the Role?

At CAMP we expect all employees to be a team player by demonstrating a high degree of integrity and by contributing to a positive environment that is fun, professional, productive and team oriented. Employees are required to contribute to maintaining all brand and operating standards consistently, while ensuring a high level of customer service through extensive product knowledge and product ownership. The Operations Associate is an integral part of the retail environment and is responsible for:

• Taking full ownership of the organization and supply inventory levels and the upkeep of the stockroom (FOH, BOH, cash wrap included)
• Following CAMP gift wrapping guidelines as well any logistics guidelines for any ship outs, maintaining a consistent company perspective and expectation on SFS orders, returns/exchanges, and other such transactions that are critical to a positive customer experience
• Comfortable reaching out to Labs partners if there are any issues and/or communicate any recommendations
• Acting as a liaison with the store manager by working together regarding inventory levels in the store, as well as partnering with counselors to ensure customers are always first and sales are carried out successfully
• Cost conscious when ordering store supplies
• Assist with cleaning and maintaining canteen, party rooms, restrooms, experience etc. to ensure we are creating a safe and clean environment for each other as well as our customers
• Establishing and maintaining strong vendor relations and working closing with our facilities manager on scheduling / planning any maintenance issues in the store / show
• Inventory Control ownership – communicating adjustments, discrepancies, negative on hands, weekly supply inventory counts etc.
• Ability to assist and upsell to customers while using the C.A.M.P method
• Informing store team of new receipts, out of stocks, best sellers (on hand inventory levels), etc.
• Performing store opening and closing checklist processes
• Performing stockroom maintenance, stock checks, and shipping of product (transfers, customer related items, SFS, canteen & experience product replenishments)
• Taking inventory and examining merchandise to identify and monitor opportunities with leadership (specifically around pricing, damages, cycle counts, transfer discrepancies, etc.)
• Additional responsibilities as needed
• Accurately processing all POS transactions and capturing of customer information
• Assisting whenever necessary in the canteen or experience by providing floor coverage in times of need and ensuring customer service standards are exceeded
• Knowledge on operational procedures and systems
• Start of shift and end of shift check ins with leadership daily
• Ensuring compliance of all operational deliverables and policies are always met
• Adhering to all policies and procedures with a focus on loss prevention, operational excellence and customer engagement

What will you do at CAMP?

• Self-motivated and ability to work well independently as well as within a team atmosphere
• Prior work experience in any of the following areas: retail, child care, child development/ education, performing arts, improv
• Strong written and verbal communication skills
• Ability to multi-task and maintain organization in a fast-paced environment
• Demonstrates a positive attitude that contributes to a positive team environment
• You are authorized to work lawfully in the United States
• Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance
• Willingness to have a positive partnership with the labs team as well as other store teams
• Detail oriented, strong organization and follow up skills
• Bonus but not required: you may have hidden talents that can add magical moments to our retail experience
• Ability to work between 10- 20 hours per week (could flex up to 29 hours per week based on business needs and your availability)
• Team oriented but also self-driven with entrepreneurial spirit
• Excellent skills in operating personal computers, shipping systems, POS systems, and various software packages including MS Office and the Google Drive
• Must possess and consistently exhibit the competencies relative to the position
• Must be able to stand for long periods of time and lift items weighing up to 50lbs
• Patience, warmth, agility, joy, and humor
• Ability to work at least one weekend day/week, but ideally both!
• Minimum three (3) years of experience within a retail environment

What are the physical demands?

• Ability to safely operate manual and electrical equipment from time to time
• Exposure to outdoor elements such as sun, precipitation, and wind
• Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights (may be climbing up and down a ladder)
• Kneeling and squatting from time to time when engaging children or stocking / restocking shelves
• Regularly required to sit, stand, bend, reach, push, pull, lift, carry and walk about the store
• Able to be on your feet for up to 8 hours per shift and to continuously move around all areas of the store

Compensation: $16.75/hr

What you'll love about us:

We are committed to Diversity, Equity, and Inclusion

• We empower diverse voices because it is the only way to bring the best experiences to all the families that we aim to serve
• We build social equity by providing our team with access, education, and career growth
• We highlight products, vendors, and our team that represents our customers' beautiful spectrum of diversity
• We are dedicated to creating an inclusive workplace culture that welcomes all perspectives, change, and open conversations

We provide our team with best:

• 20% off fertility and family planning services
• Employee Assistance Program: offers support around Education, Legal and Financial Planning, Career Development, Lifestyle and Fitness Management, Mental Health and Dependent Care
• Additional floating PTO day allowing you to rest, celebrate, recharge on a day that is most impactful to you
• 1.5 pay on the following holidays: Independence Day, Labor Day, New Years Day, Martin Luther King Day, Memorial Day, Juneteenth
• 20% off all merchandise at CAMP stores and CAMP.com
• Accrual based PTO policy (2 hours for every 30 worked-up to 80 hours a year)