Member Service Associate (Part Time) - Glenmont Location

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!

Summary of Role:

Welcome members and visitors to Broadview Credit Union, while delivering professional and friendly service to meet members' needs and deepen relationships. Deliver the Credit Union’s mission to benefit every member, every time, every day. Display ownership of the branch and lobby to ensure efficient operations and a positive member experience.

Essential Job Functions/Responsibilities:

• Accurately process financial service transactions while maintaining a cash drawer.
• Promote awareness and education of self-service resources, including all digital channel offerings.
• Respond to general member inquiries related to general information, products/services, lending, etc.
• Act as a first line of defense in detecting and reporting fraud or irregular activities.
• Actively participate in cross-selling initiatives, campaigns, promotions, and events, in support of branch and corporate goals.
• Achievement of goals and objectives provided by management.
• Provide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling service needs.
• Ensure compliance with all applicable policies, procedures, and regulatory guidelines.
• Problem-solve and resolve member issues in a timely manner.
• Advocate and build member relationships by engaging in conversations, asking relevant questions, identifying the right solutions, and making recommendations to deepen the member relationship.
• Seek development opportunities for professional growth by taking advantage of ongoing coaching, job shadowing, mentoring, and training opportunities.

Minimum Job Qualifications:

• Ability to lift at least 10 pounds and stand for long periods of time.
• Proficient in Microsoft Word and Excel.
• Highschool Diploma (or GED), and customer service experience preferred, or equivalent combination of education and experience.
• Good oral, written and auditory communication skills.
• Good interpersonal skills.
• Must be flexible to work out of any location at any time, as business needs dictate.

Starting Compensation: $20.00 - 21.00/hr., plus a competitive benefits package

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class.

Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at [email protected].