Paid Media Account Manager - Enterprise

What You'll Do:

• Monitor and maintain accurate campaign timelines, launches, budgets, pacing checks, performance to goals, and other projects.
• Provide regular reporting to the client team on campaign timelines, creative projects, ads campaign performance, and other needs.
• Function as day-to-day SME on campaign setup, execution, performance, strategy recommendations, and ads analysis on social and programmatic display platforms.
• Comply with all company policies and procedures.
• Core related activities - importing and exporting customer lists, reporting, labels, portal setup, down router comm. etc.
• Negotiate high-profile strategic deals with account team and client to ensure success.
• Provide custom reporting and presentation materials for client renewal conversations, upsells, and expansions.
• Provide regular updates/reporting to client team on campaign launches, performance, optimizations, and tests.
• Function as the client advocate when working with sales and campaign managers etc to ensure we’re providing the best support and performance possible.
• Monitor and maintain accurate campaign timelines, launches, budgets, performance to goals, and other projects.
• Support training initiatives to improve overall digital marketing and ads knowledge.
• Function as day-to-day POC for campaign management, creative, hardware issues, performance reporting, Core performance and utilization of the platform etc.
• Collaborate with the sales team on client presentations, QBRs, monthly reviews, and expansion opportunities.
• Be an advocate to show the clients “why” they should continue to invest, positioning renewal, recommendations and/or opportunities.
• Collaborate with other departments to address challenges in product, engineering, etc.
• Maintain high level of familiarity and knowledge of digital marketing landscape, competing entities, and industry.
• Accountable and responsible for location gross churn, MRR, and client satisfaction for all assigned book of core & ads accounts.
• Be a data-driven leader.
• Success KPIs of Retention, Revenue Growth, Scalable Opportunities, CrossSell, Upsell, Growth Planning, and Pacing.

What You Have:

• Experience building relationships with clients and creating digital marketing strategies and showcasing performance to illustrate value.
• Dynamic personality and high energy.
• Ability to manage through high profile projects and competing priorities both internally and externally.
• Experience launching and optimizing campaigns through Facebook Ads Manager, DSPs, networks and/or exchanges, specifically Trade Desk.
• Skilled in digital marketing, programmatic, and social (Instagram/Facebook). Tiktok + CTV experience is preferred as well.
• Pixel + Google Tag Manager Experience (preferred).
• Ability to work with minimal supervision managing multiple projects, as well as collaboratively working with colleagues of other functional areas to achieve common goals in a remote environment.
• Analytical skills tracking client benchmarks and KPIs.
• Strong business acumen and ability to analyze data.
• Proven success in data-storytelling and presentation building.
• Ability to identify and proactively solve problems.
• Track record of success by meeting or exceeding KPI’s in previous positions.
• Ability to easily build rapport with a wide variety of clients.
• A time management & organizational guru who has the proven ability to work in a fast paced and ever evolving environment.
• 2-4 years of experience managing Mid-Market or Enterprise Accounts and Strategy and/or managing social media ad buying campaigns.

Our Values:

• Be Committed: Work hard, Own the problem, Learn
• Deliver High Performance: Prepare, Commit, (over) Deliver
• Be Bold: Experiment, Speak up, Hope is not a plan
• Create Trust: Do what you say, Create trust with our Clients and Colleagues

Perks and Benefits:

• Organized volunteer events to give back to our community
• Work from “Home/where you need” to get the job done
• Enhanced Parental Leave Programs
• Flexible Vacation Policy
• Excellent and comprehensive health plans (medical (including HSA/FSA and free access to One Medical), dental, vision, 401K)
• Off-sites, events and happy hours