Front Desk Agent - Full Time (3Pm - 11:30Pm Shift) ($15 /Hour)

Job Summary We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest’s accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities. Benefits

• Employee Appreciation Program
• Medical benefits after 60 days of employment
• Employee Lunches
• PTO and Holiday Pay
• 401K after one year of employment

Responsibilities

• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Maintain updated records of bookings and payments
• Perform all check-in and check-out tasks
• Respond to clients’ complaints in a timely and professional manner
• Upsell additional facilities and services, when appropriate
• Manage online and phone reservations
• Provide information about our hotel, available rooms, rates, and amenities
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
• Inform customers about payment methods and verify their credit card data
• Welcome guests upon their arrival and assign rooms

Qualifications

• Excellent communication and organizational skills
• Customer service experience
• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservations software, Lightspeed & EMPOWER GXP

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.