Outbound Call Center Agent (Remote)

At Bryan University we believe in challenging the boundaries of traditional education and in liberating the innate greatness in people. We know that online learning is the best option for students looking to transform their lives. We offer career-focused degree programs that empower Bryan University graduates with the knowledge and practical skills that lead directly to professional careers.

Visit https://bryanuniversity.edu/about/careers/ to learn more about what makes us stand apart.

This is a remote, work-from-home position. We will consider applicants that reside in the following states: Arizona, Idaho, Missouri, Nevada, Texas, and Utah . The schedule for this role is Mon-Thurs 10am -7pm PST and Friday 7-4pm PST. No weekend work. Computer equipment provided!

Pay Range: $17.00 per hour

Bryan University has been recognized as one of the Top Companies to Work for in Arizona for the past 7 years in a row! We offer a robust benefits package that includes:

• Tuition Assistant Program
• Vision
• Employee Assistance Program
• Telemedicine
• 401K with Company Match
• Company Equipment Provided
• Life Insurance
• Volunteer Paid Time Off
• Dental
• An Empowering Company Culture
• 11 Paid Holidays
• HSA
• Generous Paid Time Off
• Work from Home
• Short- and Long-Term Disability Options
• Medical
• An Award-Winning Wellness Program

(* includes domestic partner coverage)

Position Summary of the Outbound Call Center Agent:

As a Outbound Call Center Agent you’ll support Bryan University’s mission to help our students liberate their innate greatness by contacting, qualifying, and building trust with potential students. We are seeking a motivated, results-oriented, enthusiastic individual to join our team. The ideal candidate will be sales driven, PC computer savvy, with a razor sharp focus on productivity.

Responsibilities of the Outbound Call Center Agent:

• Efficiently warm transfer calls to an Admissions Representative who then will interview the prospective student
• Work in multiple live chats simultaneously
• Ability to sit for six to eight hours
• Meet the quota of 250+ outbound calls daily to prospective students, gauging their level of interest in furthering their education
• Ability to work at least 40 hours per week
• Consistently maintain a high contract rate with new student prospects
• Ability to work in a virtual environment using software technology
• Other duties as assigned by the Call Center Manager

Requirements of the Outbound Call Center Agent:

• Work effectively as a team member to ensure that departmental goals are met
• Knowledge and ability to proficiently use a computer and related technology including, Zoom, CRM and Live Chat
• Ability to use programs simultaneously including MS Office programs, Canvas, Cvue, Gmail, and Zoom
• Excellent interpersonal skills on both an individual and group basis
• High School Diploma or equivalent
• Ability to multitask and work independently in a fast paced setting
• Clear communicator with the ability to ask strategic questions
• Ability to prioritize work and perform well under pressure
• Outstanding grammar and spelling
• Excellent phone, email and Live Chat etiquette
• Adherence to all company policies including schedules, breaks and attendance
• 1-2 years’ experience working in an outbound call center or phone sales environment
• Open and receptive to coaching and feedback

Bryan University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.