Order Entry Rep Ii - Remote Work

The Role

Provide timely and accurate processing of orders in both the Local & National space. Builds strong relationships with all aspects of the sales and delivery process all the way through to billing. Order Entry is involved with the development and roll out of new systems and products with partnering with Business Process Innovation (BPI) & Product teams.

The Main Responsibilities

• Validate contractual information and other key customer information
• Create architecture confirmation document
• Work with sales, provisioning, billing and operations to reconcile order status on less complex products/services while getting assistance from more experienced team members
• Partner with Sales, BPI, Sales Engineers, Provisioning, Account Management and product to resolve ordering issues for unique customer solutions
• Coordination of Service Delivery functions and communication of order status
• Utilize critical thinking skills to evaluate information provided in the order package, determine most efficient, yet accurate way to translate the information into ordering systems to ensure accurate product and technical information, required notes and accurate billing
• Stay on top of all new product, system/tools and process changes as they are rolled out.
• Support Order processes and procedures of Lumen to key orders into the appropriate Order Entry System through to billing
• Other duties as assigned
• Develop and maintain close working relationships with sales/CCMs, understand upstream and downstream implications and dependencies, ensuring orders are keyed timely and accurately.
• Occasionally handles escalations for special ordering requests and expedited order request
• Take orders by various means and ensure orders are keyed as well as execute quotes for customer signature, work on switches, orders for Local Exchange Carriers (LECs), Incumbent Local Exchange Carriers (ILECs) and Competitive Local Exchange Carriers (CLECs).
• Exhibit continuous learning and development by improving job skills through on the job training and available learning pathways
• Respond to Sales Team inquiries

What We Look For in a Candidate

Minimum:

• Collaboration skills and use a team approach to accomplishing work
• 1+ years of related experience
• Self-starter
• Verbal, written and interpersonal communication skills
• Ability to multi-task
• High School diploma, GED or equivalent education and experience
• Experience using Computer Systems and Windows-based applications including word processor, spreadsheet
• Computer and keyboarding skills
• Customer service, problem solving and analytical skills

Preferred:

• Knowledge of order process and technical side of the provisioning process
• Telecom experience
• Understanding technical products and service

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

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