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Activation Tech I - Remote Work
| Company | Lumen |
| Address | , Remote |
| Employment type | |
| Salary | $36,450 - $81,000 a year |
| Expires | 2023-07-25 |
| Posted at | 11 months ago |
About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Role
Responsible for the testing of layer 1 and layer 2, implementation of services at layer 1, 2, and ocassionally 3, including private line services; Ethernet, MPLS, VPN, DIA, Voice, Security, Managed Services and SDWAN suite of products. Their responsibilities will also include product and systems knowledge related to the activated services, technical validations, pre-testing, troubleshooting, activation and post activation with customers.
The Main Responsibilities
Essential Job Duties:
- Process orders according to SLA's, M&P's, On-Time Performance objectives and quality standards.
- Complete activations for external customers with oversight.
- Provides accurate and consistent internal and external customer communication during established intervals using phone, email, and ticketing notes.
- Troubleshoot post-activation issues.
- Partner with the applicable departments to trouble shoot activations for customers CCM's, Account teams and Field Ops
- Manage the assigned queue (could be an ACD call queue where assigned) to maintain service level objectives.
- Maintains and supports the network infrastructure. Update all systems and databases with careful attention to detail.
Behavioral & Technical:
- Maintains a commitment to safe practices and holds others equally accountable.
- Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.
- Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.
- Complete designated amount of work in a specified timeframe with a high degree of quality.
What We Look For in a Candidate
Qualifications:
Assoc degree or equivalent education and relevant experience.
2 - 3 years related experience in specific area or equivalent.
Preferred Qualifications:
- Fundamental knowledge of Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, IP Routing, Cisco
- Fundamental knowledge of all Ethernet Topologies
- Exposure to Network Design (LAN, WAN and ISP) and troubleshooting
- Layer 2 and 3 Hardware and Software plus Juno OS, DNS, Radius, UNIX
- Fundamental knowledge of OSI model, working knowledge of IP
- Certifications on related telecom or networking field. Minimum of 1 certification
- Telecommunications or other relative field of study/work
- Layer 2 and 3 Hardware and Software plus Cisco IOS, ATM, Frame-Relay and Juniper
What to Expect Next
#ibm
Requisition #: 328322
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Range
36450
81000
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
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