Operations Manager Jobs

Who We Are: Veterinary Specialty Hospital (VSH) is part of the Ethos Veterinary Health network of hospitals. VSH and Ethos focus is on advancing veterinary medicine, along with providing high-quality, compassionate care, which improves the lives of patients and their human companions. We prioritize a highly-collaborative, team-oriented culture, we have many opportunities to advance.

The Operations Manager is accountable for all facets of daily operations of assigned disciplines and/or departments with an emphasis on creating the optimal client experience. Areas of responsibilities encompass operational planning, creating an optimal client experience, training and development of staff, scheduling, interviewing, hiring, and corrective actions of assigned staff, safety and security of staff, clients and patients, and the review, evaluation and of assigned disciplines and/or departments.

This position is 100% administrative and is exempt.

Our compensation for this role depends on skillset, experience, and typically falls between $83,000 and $98,000.

Responsibilities:

• Work in collaboration with the hospital medical director to ensure effective deployment of medical services within the department.
• Develop and build teams. Encourage and build mutual trust, respect and cooperation among team members, incorporating the company’s vision, mission and core values
• Work in collaboration with corporate teams in finance, human resources, marketing, supply management, and business development to ensure the department’s goals are met.
• Regularly assess the efficient and effective flow of clients and pets through/in the hospital while also ensuring proper care from arrival through discharge and follow-up.
• Participate in evaluating financial and benchmarking information/measurements to ensure best management of the department(s) and achievement of business goals.
• Work in collaboration with the Hospital Director to facilitate change management in the hospital.
• Serve as mentor and coach for any/all staff requiring development and assistance in non-clinical matters (supervising, relationships, etc.).
• Initiate recruitment with Talent Acquisition/People and Organization of approved requisitions. Participate in the recruitment, interview and hiring for all open staff positions and doctors (in collaboration with the Medical Director).
• Ensure appropriate training for all staff including an exceptional understanding and delivery of customer service and hospitality.

About You:

• 2 or more years in a supervisory role required
• Bachelor’s Degree or equivalent work experience required
• Ability to work in a highly collaborative environment and commitment to develop long-term relationships with colleagues, clients, and community is required.
• Excellent communication and organizational skills are required, and the ability to deliver exceptional client service is expected.

Benefits:

• VetBloom access: Race-approved continuing education, training, and curriculum library
• 75% Employee Pet discount
• Financial support for license applications and renewals, and onsite mentorship toward pursuit of RVT/VTS
• Relocation assistance available
• Opportunities for growth and advancement
• Partnership with Purdue Vet Tech program/scholarships
• Competitive Vet Assistant and RVT CE allowance annually

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

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