Operations Coordinator Jobs

At Crisis24, A GardaWorld Company, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do. It’s the reason we love rolling up our sleeves and getting down to work – and it’s why we’re so successful. It takes an entire team to stand behind something big. Interested?

The position is Sunday through Thursday (3:00PM-11:00PM)

Operation Coordinator Based in Boca Raton, FL.

Job Summary

The coordinator is a contracted position that will report to EPO Manager based in Florida in support of the Client's Operating Council members.

Distinguishing Characteristics

This position requires a highly skilled dependable professional, who is also a self-starter and comfortable working in a fast-paced environment. Must also be proactive, detail/solution oriented with the ability to multi-task and prioritize in a highly confidential environment. This position provides confidential and administrative support to the executive staff.

Essential Functions

• All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• In performing functions, duties, or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.

Requirements

• Coordinates and supports Executive Protection Operations, information, and data processing.
• Performs all other duties as assigned.
• Effectively communicates, both orally and in writing, with internal and external process partners.
• Effectively maintains records of inquiries made by internal and external process partners, and the results of those inquiries.
• Promotes consistent and enthusiastic focus on Crisis24’s service to Client.
• Performs administrative and support duties of a sensitive and confidential manner. Including but not limited to work documentations, presentations, data entry, scheduling, maintaining monthly metrics/stats and assisting in any other additional administrative support requested. In addition, perform confidential and administrative functions that may include quality control, department communication and special projects.
• Produces PowerPoint presentations, Security operation plans, Security risk assessments, Security Executive event summaries and other written documents.
• Serves as liaison with EPO Florida Team and Client’s Risk Fusion Center.

The position is 40 hours per week (eight hours per day with a 30 min lunch break)

EPO Coordinator will report to Florida EPO Manager*

• Data Entry of Operating Council travel into SharePoint Scheduling Tool
• Arrange security services for events
• Serves as liaison with upper EPO Management and the Operating Council administrative team.
• Supports EPO Manager with tracking ground transportation requests (maintaining the 2022 Transfer tracking spreadsheet)
• Prepares and sends travel briefs to the Operating Council Administrative team
• Expert in creating, modifying, and manipulating data in Microsoft Excel (mostly used for events)
• Requesting / Scheduling / tracking of Illinois and Texas drivers
• Prepares and sends EP agent/transportation dispatch confirmations and situation reports to the Operating Council Administrative team
• Provides risk assessment when receiving Operating Council members travel itinerary and makes the necessary recommendations to upper EPO Management
• Maintain the EPO calendar of Operating Council member’s travel
• Support EPO Manager in preparing the Daily Executive Protection Report
• Obtains and documents approval from EO admins for non-EO travelers that require additional services
• Performs administrative and support duties of a sensitive and confidential manner to confirm that contractors and/or third-party vendors are complying.
• Monitors EPO Inbox emails and provides the proper responses to the Operating Council Administrative team, Aviation, and upper EPO Management
• Requesting / Scheduling / tracking of Global Executive Protection agents and/or drivers
• Books Reservations for EP Agents/Security Drivers (Rental Vehicles, Hotel accommodations, flight bookings)

Minimum Qualifications

The following are the minimum qualifications, which an individual needs to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location.

Knowledge**

• Must be able to obtain and retain a U.S. passport.
• Associate degree and/or equivalent work experience
• Strong customer service and quality orientation.
• Demonstrated ability to work as a team player.

Skills / Abilities Excellent planning and organization skills. Computer skills in word processing and spreadsheet programs.*

• Excellent verbal, written and presentation skills.

Physical Demands

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently able individuals to perform the essential functions of the job. Must be able to see, hear, speak, andwrite clearly in order to communicate with employees, visitors and/or Caterpillar Management; manual dexterity required for occasional reaching and lifting of small objects, and operating office equipment.

Schedule

Training for this position will be 4-6 weeks Monday through Friday (8:00AM-4:00PM); After that the schedule is position is Sunday through Thursday (3:00PM-11:00PM)

Job Type: Full-time

Pay: From $26.50 per hour

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

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