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Operations Associate, Clinical Education

Company

Devoted Health

Address , Remote
Employment type FULL_TIME
Salary $59,000 - $75,000 a year
Expires 2023-11-11
Posted at 8 months ago
Job Description
At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!
A bit more about this role:
At Devoted we provide excellent clinical care to our members through a unique and collaborative approach. We are looking for an Operations Associate that will be a significant contributor to the overall success of the central clinical function for Devoted Medical. This position will be dedicated to the Clinical Education team, which is responsible for the development and implementation of training programs for our clinical team members during the onboarding process and throughout the continuum of professional development. This position will collaborate within the Clinical Education Team to develop a deep understanding of our clinical service lines and their educational and training needs. You will help to manage the environment for learning delivery and manage the logistical needs for learner digestion. You will also promote an organized, positive learning climate to aid with learner engagement and enhance learners abilities to perform new tasks and apply knowledge.
Responsibilities Will Include:
  • Support of Instructional Design efforts within content development software as well as audio/visual editing capabilities
  • Collect and maintain KPI data and ensure integrity of reporting
  • Manage metrics - understand practice priorities, track best practice adherence and collaborate on solutions to improve performance.
  • Collaboration with program and operational leaders to support the training and communication needs of the organization.
  • Collaborator within the Clinical Education Team to determine metrics of success (KPIs) of training implementation
  • Occasional operational support of Informatics, Compliance and Practice Operations teams
  • Communicate frequently with team members and leadership; ensure all follow up tasks are closed out.
  • Daily operations of programs - ensure programs are constructed to run as automated as possible, with clear success metrics and quality oversight
  • Collaborate on the organizational process for training material archives and maintain material schedule updates
  • Collaboration in the development of new workflows, including documenting processes, problem solving desired program elements, and partnership across the organization
  • Uploading and publishing elearning modules while supporting updates and continuous improvement strategies.
  • Serve the clinical teams to introduce Devoted Medical’s internal systems, services, and team culture
  • Engage with teams across the organization to understand Clinical goals and service needs as it relates to Education and Training.
  • Development of instructional materials and content for dissemination.
  • Reporting & Communication - creating technical dashboards, documenting periodic reports, and managing communications to our stakeholders.
Attributes to success:
  • You are aware of what you know and are able to ask for help when you don’t
  • You have excellent written and verbal communication skills across teams.
  • You enjoy a fast-paced, high-energy, growing organization
  • You excel at solving complex problems but you’re also very happy to make a “to do” list, roll up your sleeves, and get these tasks done
  • Highly collaborative, enjoys working with various teams to achieve goals
  • You have a passion for making healthcare better; supporting the delivery of care that we would want for your own family members
  • You are committed to continuous improvement
  • Resourcefulness, you may not always have the information or answers but you seek it out
  • You have a strong understanding of technology, content development & LMS software (Articulate, Adobe Captivate, Workday, Bridge) and data reporting.
  • You can eagerly troubleshoot problems as they arise and recognize that you play an integral role in the solution of each challenge.
  • You have excellent attention to detail and follow through, ensuring no patient’s need gets left behind
  • You're an entrepreneurial self-starter able to help take a new house-call business from it’s early stages to a multi-state organization supporting thousands of patients
  • Highly organized and detail driven. You must be able to manage prioritization of multiple projects and ensure excellent time management. The details will ensure success of learners and the organization and therefore you strive for greatness by focusing on the details.
Desired skills and experience:
  • Ability to work in a startup, fast-paced environment
  • Familiarity with Clinical Staff/Medical Group Operations a plus
  • Experience with project management preferred
  • Experience working with various Learning Management Systems and Content Development platforms a plus
  • Strong written and verbal communication skills
  • Experience with working in several different technology platforms and a quick learner to understand new systems
  • Bachelor’s Degree in Education or Technology (or related field) strongly preferred
  • 2+ years professional experience in Operations or Program Development
  • Interpersonal skills & able to demonstrate flexibility and versatility.
  • Relentless attention to detail in managing follow ups for our patients
  • 1 year professional experience in Education/Training Background
  • Skills to manage schedules, logistics, purchasing … all the day-to-day details of running a business
  • Utilization of content development and audio/video editing tools a plus
Salary Range: $59,000 - $75,000 annually
Our Total Rewards package includes:
  • Stock options for all employees
  • Employer sponsored health, dental and vision plan with low or no premium
  • $100 monthly mobile or internet stipend
  • Bonus or commission eligibility for all roles
  • And more....
  • Parental leave program
  • Generous paid time off
  • 401K program
  • Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.
The salary and/or hourly range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, years of relevant experience, education, credentials, budget and internal equity).
Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.
As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.