Operation Specialist - Pending Applications (Remote)

ABOUT THE ORGANIZATION:

Manufacturers Bank was formed by a group of banking entrepreneurs in June 1962. Our scope is to serve the specialized needs of California middle-market businesses, manufacturers, wholesalers, distributors, importers, exporters, and service companies, including small businesses and professionals.

Our mission is to be "the bank of choice" for middle market and professional service companies by establishing long term customer relationships and loyalty, providing superior products and services through a core of highly skilled and seasoned bankers.

To achieve our mission to be the 'bank of choice' for middle market and professional services companies, we are focused on our vision to be the premier California regional business bank that can provide the sophistication and expertise of a larger institution with the personal 'high touch' services of a smaller bank.

Specialties:

Commercial Loans and Lines of Credit, Asset-Based Financing, SBA Loans, and Specialized Financing, Real Estate Loans, Cash Management Services, International Services

NEW DIGITAL BANK MISSION STATEMENT:

Join us on our mission to create a completely new, 100% digital bank that truly serves customers’ best interests. We are a close knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch – and we are committed to doing it all the right way (from technology infrastructure to modern marketing to customer experience).

We work with the flexibility and speed of start-up. But we also have significant stability and capital from being part of the SMBC Group (Sumitomo Mitsui Banking Corporation). SMBC is the 2nd largest bank in Japan, and the 12th largest bank in the world with operations in over 40 countries. And SMBC is committed to disrupting the US marketplace with ground-breaking products.

It’s the best of both worlds, and we are seeking proven marketing leaders to propel us towards national launch. We have both the ambitious growth plans and the “patient capital” necessary to execute a multi-year plan. Join us on the journey to deliver an exciting concept of evolved banking.

GENERAL SUMMARY:

The Bank Operations Specialist – Pending Applications Support is responsible for high quality support and service focusing on new account origination and thorough review and analysis of consumer documents pertaining to customer loan and deposit accounts based on applicable regulations and bank policy. Provides proficient knowledge towards CDD/EDD, and documentation requirements. Expected to accurately apply bank policies when reviewing customer documents and effectively communicate with customers regarding document requirements, questions, or missing information relating to document review.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Efficiently move applications through the review process in order to provide a high level of customer satisfaction.
• Analyze and review customer documents for accuracy.
• Verify customer income for loan approval based on bank underwriting policies.
• Work closely with Fraud partners and report any suspicious activity.
• Respond to Pending Applications servicing ticket system to provide effective and timely communication with customers.
• Ensure preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues.
• Review OFAC matches, override OFAC false hits, and report accordingly.

POSITION SPECIFICATIONS:

Education: High School Diploma or equivalent credential

Experience, Skills & Qualifications:

• Ability to efficiently adapt and move between various document types while processing.
• Excellent data entry and typing skills required
• Familiarity with FIS core banking helpful.
• Ability to work independently within the scope of responsibilities for the position and complete assignments in a timely manner.
• 3 - 5 years of deposit operations and new accounts
• Previous experience as a bank teller, customer service representative, fraud analyst, risk analyst, branch assistant manager, or bank operations specialist preferred.
• Excellent attention to detail and reading comprehension skills
• Proficient in Word, Excel and Adobe Acrobat

CCPA Disclosure:

This California Consumer Privacy Act Disclosure ("CCPA Disclosure") explains how MB collects, uses, and discloses personal information subject to the California Consumer Privacy Act ("CCPA") as amended by the California Privacy Rights Act ("CPRA"). It also describes the privacy rights of California residents under the CCPA and how they may exercise those rights.

This CCPA Disclosure applies solely to California residents and supplements all other applicable MB privacy policies and notices.

Website: https://www.manufacturersbank.com/footer/Privacy-Security-Disclosures/California-Consumer-Privacy-Act-CCPA-Disclosure