Online Sales Specialist (Remote)

Maximize online and website tools to provide our customers with a first-rate experience understanding that the website is where our customers begin their purchasing decision. This role sets the tone for who Taylor Morrison is as a company and provides the first opportunity for our customers to truly experience “Love the Customer”. This is accomplished by representing our company in a professional manner both in speech and written correspondence. The primary focus of this position is to support the Online Sales Team by fielding incoming leads from a division and/or corporate office. The purpose of this role is to have a team member who provides regional support to multiple division IHC teams. This is a steppingstone to an IHC role. The Online Sales Specialist will grow in their knowledge of an entire region, gathering valuable awareness of an entire regional online business processes. The Online Sales Specialist will work to understand each division’s monthly sales commitment and will commit to converting qualified appointments to sales monthly. Once an Online Sales Specialist gains valuable knowledge and understanding of the IHC role, the Online Sales Specialist will be considered as a lead Online Sales Manager responsible for servicing a specific identified division.

• Utilize CRM and Phone Management System to ensure all metrices are being met.
• Perform other duties as assigned
• Schedule onsite, phone, or virtual appointments for the Online Sale Team and/or Onsite Community Sales Managers. Identify appropriate information and expectations for the appointment with both the lead and the Sales Team Member by following a specific hand-off process.
• Gather and track prospect information utilizing a CRM system to turn leads into Taylor Morrison Homeowners
• Manage leads generated through multiple communication channels including incoming calls, email chat, and social media.
• Maintain an understanding of Mortgage Lending Basics.
• Utilize CRM to ensure accurate, timely customer information is entered and managed throughout the process.
• Support the Online Sales Team with follow-up and outbound prospecting efforts.
• Qualify leads utilizing Taylor Morrison’s Heart of the Home Buying Experience Strategies in alignment with the Internet Sales Scorecard. Determine which neighborhoods and floor plans best fit their lifestyle, needs and financial capabilities.
• Maintain and submit weekly/monthly reports.
• Gather and track prospect information utilizing a CRM system to assist with division main line calls which may include warranty, service concerns and complaint requests.
• Build and maintain relationships with Division Sales and Marketing Teams.
• Attend regularly scheduled meetings with the Online Sales Team to stay abreast of division and community specific information.
• Respond freaky fast to inquiries.
• Maintain a comprehensive knowledge of product, community information, and customer service recovery strategies in your scope.
• Monthly sales commitment
• Manage all customer inquiries with a sense of urgency with the goal of responding immediately or calling back within a few minutes during business hours.

• Answer incoming calls from the divisions and/or Corporate office and re-route as necessary
• Assist with requests that come in through multiple channels including email, chat and social media
• Help monitor requests from the divisions to our third-party survey company
• Make outbound calls to customers to follow up on their experience

• Creative/Innovative
• Resilient
• Dependable/Consistent
• Open Minded
• Ethics & Integrity
• Persistence

• Proficiency in all Microsoft Office Applications and savvy computer skills
• Proven email, text, video message, and phone communication skills
• Must have a private workspace free from noise and distraction
• High Speed Internet with a proper workstation to support required computer equipment
• An ability to maintain focus while working in an unstructured environment without daily supervision
• Must reside in Texas
• Weekday and Weekend availability
• Solid organizational and planning skills
• Documentation skills
• Customer service oriented and believe customer is number one priority
• Ability to multi-task and manage time well
• Flexibility and ability to prioritize tasks to meet deadlines

• This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.

• Ability to access, input, and retrieve information from a computer and/or electronic device
• Ability to have face to face conversations with customers, co-workers and higher-level manager
• Ability to sit or stand for long periods of time and move around work environment as needed
• Comply with company policies and procedure
• Ability to operate a motor vehicle if applicable
• Report to Division/Corporate Office/Community daily and adhere to schedule

• Must be able to able to remain in a stationary position up to 50% of the time
• The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

• Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.

• Home Mortgage Program
• Disability Programs
• Health Care - Medical/Dental/Vision/Prescription Drug Coverage
• Tuition Reimbursement
• Flexible Spending Accounts
• Employee Home Purchase Rebate Program
• 401(k) with Company Matching Contributions
• Employee & Dependent Life Insurance
• Competitive Compensation
• Employee Assistance Program (EAP)
• Vacation & Company Holidays