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German Speaking Online Chat Moderator

Company

iTalent PLUS
Address , Malta, Mt
Employment type
Salary
Expires 2023-06-17
Posted at 1 year ago
Job Description

Our client, an iGaming operator is looking for a German-speaking Online Chat Moderator, who will be joining their team and moderating the live stream chat for one of their brands. The role will be reporting to the Streaming Team Leader. This is a great opportunity for anyone who is starting their career in customer support and wants to step into the iGaming industry.

A taste of what you will be doing

  • This position is ideal for anyone who is starting their career in customer support and wants to step into the iGaming industry.
  • Taking full ownership of the Live Stream chat for the new brand, Spinz.
  • Be able to direct end-users to customer support when faced with a support query.
  • Quick decision-making when inappropriate behaviour is spotted, such as spamming, trolling, harassment, addiction, and any other threatening situations observed.

What they are looking for

  • Willing to work shifts, including night shifts.
  • Have basic understanding on Responsible Gaming.
  • Excellent written German and English language skills
  • Ability to keep calm and remain level-headed in tense situations.
  • Sound judgment.
  • Basic knowledge of how to use chats.
  • Basic knowledge of online casino games being played would be considered an asset

What they offer:

  • Dynamic working environment
  • Fitness allowance
  • Professional development allowance
  • International Health Insurance

This position is based on an 8 hour shift basis, including night shifts.