Online Banking Specialist Jobs

The Online Banking Specialist is responsible for performing operational support duties of the Online Banking Department which includes Online Banking, Mobile Banking, Mobile Deposit, Bill Pay & eStatement services. Provides a full range of professional, technical and general support to customers and Bank personnel; resolves problems within given authority. Provides training to Customers and Bank personnel on the features and benefits of Online Banking products and services. Performs a variety of routine daily tasks; reviews reports, prepares correspondence; participates in special department projects.

Responsibilities

• Supports Online Banking in planning, testing, and execution of services and new products.
• Assists with analysis of processes and makes recommendations to management for streamlining functions, improving efficiency and enhancing the accuracy and quality of work.
• This position is responsible for independently performing a variety of complex digital banking back-office support and file processing functions related to online banking product offerings, including reviewing and processing transactions for External Transfer, Zelle, Mobile Deposit, Bill Pay, and eStatements.
• Coordinates all aspects of customer preparedness for product usage; accurately performs customer setups on the appropriate system; coordinates implementation efforts with other departments and vendors; makes changes to existing customer setups; prepares contracts and necessary documentation for customer signature; originates and maintains customer files; enters customer information into various computer programs; follows up on missing information of documentation; conducts daily callback of maintenance reports.
• Performs daily reviews, monitoring and analysis of various reports, logs and transactions data to verify transactions, track trends, determine usage, and detect and report unusual or suspicious activity.
• Position requires ability to concentrate on work to maintain a high level of efficiency even when interruptions occur.
• Assists in developing and maintaining training on online banking products and act as a resource for bank personnel.
• Provides a full range of professional, technical and general support to customers and Bank personnel; assists customers with related application requirements such as file formats and overall product usage; handles routine inquiries and answers questions; provides step by step technical instruction and support via telephone and e-mail; responds to customer inquiries or complaints and forwards messages as appropriate; trouble shoots and resolves problems within given authority.

About You:

• Possesses above average understanding of internet browsers and ability to troubleshoot computer and mobile related issues.
• Ability to take ownership of client needs and provide courteous and effective customer service to bank employees and customers.
• Minimum of 3 years of experience in Online Banking or Treasury Management services.
• Associates Degree in related field or equivalent work experience.
• Ability to adapt to changes and priorities quickly while testing and reporting issues for software releases and conversion of data.

Stellar Benefits:

We believe that empowering people goes far beyond the workplace. That’s why we’ve designed our benefits to help foster your health and prosperity, so you can best support yourself, your loved ones and your communities

• Volunteer days
• 401K with company match
• Tuition Assistance
• Health Care Coverage, no waiting period
• Annual Performance Bonus Eligible
• STD/LTD
• Dental/Vision
• Paid Vacation
• And More

What it Means to Be Stellar:

Stellar Bank came to be in 2023, when Allegiance Bank and Community Bank of Texas joined forces. What emerged was a financial institution like no other. Stellar bankers set the standard for responsive, relationship-based community banking. We have the resources, dedication and personal focus to out-bank the big banks and out-service the small banks. Our customers see us as a vital part of the team. We are their financial experts who go above and beyond to help them form a plan and get it done

Join Stellar Bank and, yes, you’ll be providing outstanding banking. But you’ll be achieving something much greater. At Stellar, we empower people to thrive. This is our purpose. This would be your purpose. Here you’d be part of a supportive culture where relationships bond, individuals grow, communities prosper and careers flourish. You can make a difference at Stellar – for yourself and for everyone around you.