Office Administrator - Full Time

Position: Office Administrator

The Office Administrator will play an integral role in the organizational strength of our company. The Office Administrator will provide administrative support to all managers. These responsibilities may include clerical duties, filing, answering phone calls, responding to emails, and assisting in driver training and onboarding documents for inexperienced drivers.  Qualified candidates will have a strong ability to multi-task and a friendly demeanor.

Core Responsibilities & Duties

• Establish uniform correspondence procedures and style practices
• Oversee office staff functions, including office supply levels, equipment maintenance, procedures manuals, forms, and direct cross training of staff
• Maintain contact with customers, ensuring a prominent level of customer satisfaction
• Other duties as assigned
• Create and maintain filing system for warehouse records, such as scheduling information, consignee records, shipping/receiving records, and customer files
• Maximize office productivity through proficient use of appropriate software applications
• Complete other duties as requested and ability to work some extended hours to include nights and weekends, as needed
• Analyze and organize office operations and procedures such as information management, filing systems, supply requisitions, and other driver services

Qualifications

• Proficiency in planning written and verbal communications
• Make decisions and/or final recommendations which affect multiple departments
• Experience working in a transportation office environment a plus
• Strong customer service skills with focus on performance recognition
• Excellent interpersonal skills both written and oral
• Strong technical skills (i.e., Microsoft Word, PowerPoint, Excel 2007, web-based applications, etc.)
• Ability to work independently and prioritize multiple objectives in a fast-paced environment while delivering quality outcomes
• Ability to establish credibility and be decisive, but able to recognize and support the customer's preferences and priorities

Skills

• Strong verbal and written communication skills
• Experience with AS400 operating systems is a plus
• Ideal candidate will possess a “can do” attitude with a “will do” work ethic
• Transportation industry knowledge and experience is a plus
• Must have the ability to work in a fast-paced environment

Forward Air is an Equal Opportunity employer.

About Us

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 " Americas Most Trustworthy Companies " publication