Office Administrator And Dispatcher

About the Company redbox+ of BucksMont is a small, family-owned company. We are looking for a friendly, customer-focused and detail-oriented individual to join our team. If you are looking to join a company where you matter, you’re empowered to work independently and you care about providing a quality experience to both the construction industry and individual homeowners, this may be the right fit for you!
About the Role Qualified candidates will have impeccable verbal and written communication skills, a strong ability to multi-task and a friendly demeanor. Our Office Adminstrator/Dispatcher (OA/D) uses modern routing software and critical thinking in order to develop, alter, and optimize delivery routes. OA/Ds must effectively communicate and serve as the liaison between drivers and customers, remaining agile and ready to handle sudden route changes or delivery issues. The ideal candidate will take great pride in building rapport with our customers and serving as a strong brand ambassador of both our products and reputation in the BucksMont area.
Hours & Work Location

• You will work predominately from the office in Morrisville, but will have the option to work up to 2 days from home.
• We are looking for someone to work 25 hours/week. Hours will be 12:30PM - 5:30PM Monday-Friday to answer/respond to customers/drivers.

The Qualities You’ll Bring

• You’re an effective communicator who provides memorable customer service. You pay close attention to details. If issues arise, you’re innovative and quick to resolve them. You appreciate being empowered to solve problems using your own discretion.
• You have a proven work ethic and follow-through. Dependability – you do what you say you’re going to do. Bring your excellent work history as proof of your ability to commit to a company where you can stay and grow with us.
• You’re empathetic and sensitive to what makes your customers happy. You approach each unique customer with care and agility and feel a great sense of satisfaction in creating an exceptional experience.
• You understand the magnitude of being the first experience with redbox+ to our clients. You represent redbox+ and make decisions as if you were the business owner. You understand that every phone interaction, email and text matters.

Duties

• Dispatch – receive requests, triage work orders and communicate with driver/customers
• Software administration and compliance – ensure accurate record keeping of client records, job sites, referral sources, customer retention and receipt of Terms & Conditions
• Follow-up – marketing prospects, Google reviews, other items as assigned
• Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes
• Billing – ensure accurate charges on invoices
• Inventory – monitor office and field supplies to ensure team has the tools they need
• Phones/texts/email – answer inquires, take work orders, process requests

Skills

• Excellent phone etiquette – commitment to “Wow!” our customers
• Maintain professional and personable behavior at all times – behave as if every experience will be reviewed on our Google Business page
• Independent and critical thinking related to logistics and customer experience
• Ability to handle details, without dropping the ball
• Technology knowledge of MS Office products and ability to quickly learn software application
• Eye for accuracy in work orders and billing preparation

Qualifications

• Legally able to work in the US
• Sales and/or marketing experience preferred
• Fluency in MS Office products
• Knowledge of BucksMont area for portion of the role dependent on dispatch logistics
• Customer service-related experience, with references to validate
• High school degree or equivalent

Compensation Hourly rate is $18 hour. Hourly rate range will be adjusted based on performance over time or as scope of role increases.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Redbox+ Corporate.
Flexible work from home options available.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Redbox+ Dumpsters Corporate.