Response Team Specialist Jobs

Demonstrated proficiency in software systems including the ability to quickly learn and navigate a proprietary network management system.

2-year degree in Technology, IT, Science, or Engineering or equivalent experience desired, but open to trade schools and/or work experience.

Basic knowledge of electrical devices and electronics

Knowledge of IT networking environment and computer system

Communication skills – excellent interpersonal, presentation, and written

Computer proficiency – strong computer skills including data analysis and basic to intermediate M.S. Excel.

Experience and ability to generate field reports of a technical or operational nature, detailed daily record keeping and reporting

Partner with Regional Service Managers and Service Managers to identify deficiencies and development needs within their region(s).

Strong facilitation and interpersonal communication skills required.

Excellent verbal and written communication skills and demonstrated confidence and professionalism in working in a customer-facing role.

Graduation from high school or equivalent and an Associate Degree in Automotive Technology from an accredited institution or equivalent experience preferred

3 - 5 years of experience in engineering shop and/or dealer shop environment, 5+ years in the automotive industry preferred

Bachelor’s degree in Emergency Management or related field; or

Five (5) or more years of relevant experience in emergency operations, preferably in the humanitarian sector; and

Three (3) or more years of experience operating as part of a team in disaster response or humanitarian settings.

An equivalent combination of relevant experience and training.

Other Rescue, WASH, or Humanitarian Certifications desired.

Strong organizational skills, the ability to shift tasks rapidly, self-motivation, and strong verbal communication skills;

Create, audit and submit a prepared invoice for each client based on specific customer invoicing requirements

Proficient in 10 key data entry (Minimum 180 KPM)

Excellent verbal and written communication skills

Minimum one to two years’ previous customer service experience

Manage time on and off the phone to provide real-time availability

Medical, Dental & Vision benefits available the 1st month after hire

Familiar with the use of Customer Relationship Management tools in the processing and documenting of calls.

Ability to establish collaborative working relationships with management, colleagues, franchise owners and their staff.

2+ years of call center experience

Focus on efficiencies and creative ways to innovate responsibilities of role.

Demonstrate excellent written and verbal communication skills and the ability to listen intently and effectively.

Initiate outbound contact to web inquiries for both service and employment leads.