Plans, oversees, and coordinates the activities and functions of the Revenue units. Supervise, train, and evaluate staff to achieve and maintain department standards; including assignment and completion of daily activities, system processing, policies and procedures, and special projects. Contribute to the achievement of division and corporate action plans.
Supervise staff that serve as the primary billing contact for external customers and internal business partners
Ensures accurate and timely customer billing, and posting of all accounts receivable including the posting of live checks, lockbox checks, ACH, and wire payments
Oversees collection activity for past-due receivables, including collection calls, collection letters, and sending accounts to outside collection agencies
Support the Client Portal and Online Billing by providing information and responding to inquires; support future Client Portal enhancements
Through a collaborative effort with Finance, ensure the company’s assets and premium are in compliance and protected; oversees monthly enrollment and billing reporting related to accounts receivable
Coordinate with the training department to ensure all staff receives appropriate training; ensure staff have the information and resources necessary to do their jobs and meet their goals
Monitor work of unit personnel ensuring consistent, accurate, and timely processing to make certain departments standards are met for assigned business functions; assign resources appropriately to ensure balanced support in all areas
Develop, maintain, and monitor unit standards, processes, and procedures to ensure efficient, accurate, and measurable processing
Ensure effective communications are maintained within the unit and externally; where appropriate, inform employees as to plans and progress; ensure that staff is aware of division and corporate goals and objectives and their role/contribution in achieving them
Recommend and implement procedural and system changes to deliver quality service to internal and externals customers
Assist in the development of the unit budget, and monitor expenses to ensure costs are within established levels
Coordinate with other units/departments to facilitate special requests, resolve workflow issues, and production issues, and escalated customer inquiries
Job Specifications
Typically Has The Following Skills Or Abilities
Bachelor’s degree in a related field or equivalent experience
Minimum of 2 years of leadership experience in a business-related environment
Excellent written and verbal communication skills
Ability to analyze work processes and drive changes
Strong organizational and planning skills
Strong interpersonal skills
Clean credit history as reported by a credit report
Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity and commissions. For more information regarding VSP Vision benefits, please
click here.
Salary Range
47500
98750
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.
