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Mtm Operations Supervisor (Remote)
Company | Cureatr |
Address | Gainesville, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-07-28 |
Posted at | 10 months ago |
About Us:
- Addressing and documenting areas requiring correction in technicians' behavior or performance and refer potential disciplinary problems to the Pharmacy Manager
- Providing input for patient and provider engagement strategies
- Ensuring compliance with company policies, procedures, and regulatory guidelines
- Conducting weekly huddles with a pre-planned agenda with clear outcomes as well as following up with meeting minutes and resources required by the team
- Leading a positive and motivational work environment that encourages teamwork, open communication, feedback and continuous improvement
- Ensuring staffing coverage during the Clinic’s business hours, including weekends, holidays, etc. as needed
- Participating in problem-solving and troubleshooting activities involving pharmacy technicians/interns and other departments
- Completing pharmacy technician and intern time management, efficiency reviews, and annual performance reviews to ensure that quality standards, measures of success and productivity goals are met
- Partnering with other departments such as training, quality, product, engineering, human resources, and telehealth operations to optimize call center operations
- Collaborating with other leaders to perform Manager on Duty tasks on a rotational basis (timely responds to team questions and requests regarding workflows/policies/operations within the internal messaging system, and/or with video conferencing, phone calls, e-mails or other channels
- Resolving escalated patient issues and handles complex/sensitive inquiries
- Performing live monitoring of call center operations and queues, and addresses technical, operational, and coaching needs
- Delivering ongoing feedback and coaching to team members to improve performance and patient satisfaction
- Responsibility for executing patient strategy, including ensuring that pharmacy interns and technicians are using the right script, technique and designated workflows to deliver value driven patient-centered care
- Partnering with Clinical Pharmacist Intern Leader to co-lead pharmacy interns and manage contact center performance
- Recruiting, onboarding, training, re-training, managing and developing a team of pharmacy technicians and interns
- Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
- Active Pharmacy Technician Registration/Certification for Florida
- Korean
- Complete professional fluency is preferred in the following languages:
- Cantonese
- Mandarin
- Spanish
- Vietnamese
-
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