Operations Supervisor Jobs

Position Overview:

This position will report to the Boutique Manager. The ideal candidate will manage all aspects of operations and back of house for the boutique, while supporting sales functions.

Role and Responsibilities:

Operations and Stock Management:

• Assist boutique Manager with day to day operations and activities (including daily briefs)
• Supervise and coordinate monthly shipment in partnership with Boutique Manager
• Schedule, assign, validate inventories and daily cycle counts, and resolve discrepancies
• Hold accountability for all aspects of stock management
• Master Goyard USA retail policies and procedures and propose improvements as needed
• Manage all daily boutique operations (including support of the sales team through shipping, wrapping, stock retrieval)
• Ensure back of house is immaculate at all times

Customer Service:

• Master and execute Goyard USA After Sales Service policies and procedures
• Responsible for all aspects of repairs management (clients & stock)
• Support Manager in ensuring all client issues are resolved in a timely manner and provide qualitative solutions to escalated cases

Boutique Management:

• Hold accountability for business performance by inspiring and motivating others to achieve goals
• Directly supervise the Cashier position and ensure proper POS policies are respected
• Support Manager on daily, weekly and monthly reports

Sales:

• Provide strategies to improve and achieve performance
• Support sales floor according to business needs (including selling to clients)
• Support the achievement of business KPI’s and sales goals

*Any other duties and special projects as assigned

Skills Requirements:

• Able to multi task and operate with a strong sense and appreciation for qualitative work
• Knowledge and prior experience with in-store retail operations
• Exceptional customer focus and client relationship management abilities
• Work with all packaging materials and in proximity to paint exposure
• Excellent communication skills
• Minimum of 3 years of retail experience, preferably in luxury retail industry in a managerial role and a proven track record in achieving financial plans
• Excellent organizational skills and attention to detail
• College degree (business field is preferred)
• Intermediate MS Office, Word, Excel, Outlook skills
• Ability to lift and carry boxes up to 40 pounds
• Proficient with retail environment equipment (phones, cash registers, security / surveillance systems, etc.) and technologies (CBR.)
• Ability to develop effective partnerships within the team
• Must have a flexible work schedule, including evenings, weekends and holidays.
• Standing for extended periods of time
• Must be a team player