Remote Operations Program Manager

Description

Skillable is a 100% remote and virtual tech company that’s modernizing the world of training. Come share your professional magic with highly talented, drive and fun colleagues who believe in the power of “skilling.” Experience what a true team focused on doing the right thing feels like!

Our people and talent are what make us great and fun! We work together to create amazing solutions and experiences for our customers and their clients. We utilize our employees’ personal strengths to help our company grow and ensure our team is living their best, authentic life. We don’t just share our appreciation for our team members once a year with a branded mug—it’s shared on a daily basis. Our remote work environment blends the demands of work and life without the added pressure of commuting or feeling guilty about leaving early to visit the dentist.

Come work with us and learn what teamwork and integrity blended with an emphasis on well-being and balance can do for your career!

The Remote Operations Program Manager will create new, and manage existing initiatives, as well as monitor and drive the success of company-wide employee facing programs through performance measurement. This role will also assist to design metrics, collect feedback, review and analyze data, prepare reporting, and create content that continuously fosters engagement. Additionally will ensure applications, technology and applicable processes are in place for program execution and collection of metrics for ongoing insights reporting.

Responsibilities

• Facilitate the organization of bi-weekly onboarding programs, creating an engaging, consistent, and educational experience for all new team members across any department.
• Measure and develop reports on the effectiveness of individual and group training programs by monitoring completion rates, soliciting feedback, and analyzing trends.
• Conduct check-ins for newer team members to provide insights into optimizing and evolving the processes and programs that help assimilate new team members into Skillable.
• Work with numerous stakeholders to build custom onboarding and assimilation programs for new hires.
• Ensure DEI principals and Skillable values are woven into every aspect of the learning and development curriculum.
• Identify multiple paths to evaluate and measure employee engagement, and develop and monitor programs that increase engagement
• Support and develop initiatives that promote healthy cross-department internal communication and collaboration.
• Continuously promote scalable process improvement ideas and suggestions to optimize resources, driving program and technology utilization and change adoption to streamline internal operations.
• Collaborate with leaders and key stakholders to ensure company-wide surveys, regularly occurring internal program cycles, internal events, and other projects are prioritized and executed.
• In collaboration with the team, plan and execute annual company off site events
• Support and promote the company values through positive interactions with both internal and external stakeholders on a regular basis.
• Maintain a system for tracking employee training.
• Manage and execute change champion programs and communication campaigns for successful adoption of Company initiatives
• Manage the creation, development and implementation of an organization-wide mentorship program to strengthen cross-functional collaboration and development initiatives.
• Support the development of diversity, equity & inclusion (DEI) initiatives and be a leader and advocate for employee interest groups
• Use existing systems to ensure process, policies and announcements are harmonized and consistent across multiple pathways
• Collaborate with members of the Remote Operations and Culture team on engagement projects and programs as outlined in the strategic plan.
• Other strategic business initiatives or special cross-functional project involvement as required.
• Support content creation and coordination for recurring bi-monthly All Hands calls

Requirements

• Experience working cross-functionally and promoting collaborative partnerships to drive results.
• Ability to translate data and insights into visualizations for high level leadership presentations.
• Bachelor’s degree or equivalent experience in related area.
• 4+ years functional experience in program management, with a progressive increase of responsibility in developing programs and initiatives.
• Strong M365 (Teams, Sharepoint, Outlook, Word, PowerPoint, Excel) skills, with creative presentation skills; knowledge of Viva Suite a plus.
• Naturally inquisitive with a desire to solve problems and dig into detailed analysis.
• Excellent judgement, coupled with strong problem-solving skills and creative decision making a must.
• Excellent written and oral communication skills.
• Proven experience and ability to organize and execute change management processes.
• The necessary professional experience, training, skills and education for the role.
• Ability to work and communicate effectively in a collaborative team environment to various audiences and levels including leadership through a variety of mediums.
• Ability to present and convey material both formally and informally to all levels of the organization.
• Demonstrated ability to meet project deadlines with strong stress management and multitasking.

What’s in it for You? Rewards and Perks

We believe in providing a suite of benefits that ensure our employees know we appreciate them as people first. Skillable wants to be a company that promotes physical, emotional and all around well-being through our benefit offerings! Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Fully remote with a monthly stipend to pay for office services and supplies
• Access to pet insurance; Access for employees and dependents to Skillable learning opportunities through our product and more!
• Medical (2 plan options), dental (2 plan options), vision, health savings account with generous employer contributions, healthcare spending accounts, dependent care spending accounts, EAP, group paid life insurance, group paid STD and LTD and voluntary life/AD&D insurance, accident and critical illness options.
• Friends and Family Friday to end our standard workweek at 2pm local time; Full company closure during the 4th of July holiday week.
• 401(k) with Company match, tuition reimbursement, healthy lifestyle reimbursements.
• Open PTO, Paid holidays, bereavement leave, parental leave, caregiver leave and paid FMLA leave.

Working Conditions

The job conditions for this position are in a remote home office setting, requiring a space that supports privacy and focus to attend to regular and frequent video and voice calls. Employees in this position use PC and phone on an on-going basis throughout the day. Travel is anticipated up to 10% of the time for critical business meetings and industry events.