Member Experience Associate Jobs

About The Company

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team, and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.

Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

We are proud to have been recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes’ Best Startup Employers.

To learn more, visit www.industriousoffice.com/careers .

About The Role

As a Member Experience Associate at Industrious, you will be the heart of the member experience, truly aiming to create great days for all who enter your office. While your day may not look the same, here's what it could look like:

• You add new members into multiple systems so their first day in their office is seamless and memorable.
• You take a walk in-tour while your Community Manager is assisting another potential member.
• You assist a member with IT or wifi issues should they ever come up - no job is too big or too small for you to tackle.
• You dip your toe in local marketing events - ensuring any prospective member knows the true value of our flexible solutions.
• You’re proactive and take ownership over managing inventory and ordering your location’s supplies.
• You are the first face people see while you’re preparing the office for the day: brewing coffee, setting out breakfast, and stocking shared amenities.
• You build magnificent events and take the extra time to design unique signage because you know the magic is in the details.

Industrious helps companies of all sizes find their office home so that they can do their best work. Our team is rewriting the book on productivity by creating a new workplace experience. Right now it’s more important than ever that our Member Experience Associates are passionate about building relationships and community. You can effortlessly connect with your members. You know that the most meaningful interactions are rooted in trust and shared values.

We are Industrious.

We’re building a team of considerate collaborators who create great days. Come join us.

You’re a Great Fit For This Role If

• You’re resilient. You know the value of having a routine, but you’re ready for the bumps too
• No member request is too big or too small for you to handle. You find yourself smiling when restocking the fridge and fixing the printer
• You can create order out of chaos and are always planning ahead. You come up with solutions before anyone knows there is a problem
• You’re energized by meeting people and work well in a team because you like supporting and assisting to help a larger plan come together
• You’re willing to get your hands dirty and realize the behind the scenes work is not always glamorous
• You always look to improve and make things more efficient because staying busy is your happy speed

The hourly compensation for this position is $20.05 . The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job related knowledge, skills and professional qualifications.

You will also be eligible for a number of generous perks including:

• Eligible for up to $500 in bonus pay every 6 months
• $500 Sign on Bonus
• Commuter Stipend of $100 / quarter
• Holiday pay when regularly scheduled
• One Medical telehealth membership
• Sick pay as required by law
• 5 days Covid Sick Pay with documented positive test

Base and bonus compensation are just two components of Industrious’ total compensation package that may be available to employees. Other great employee perks and benefits include: heavily subsidized healthcare plans, generous paid time off, wellness programs, professional development grants, 401k plan and many other benefits, subject to applicable eligibility criteria and company policies.

We kindly request that you do not call Industrious locations for employment inquiries.

Industrious In The News

• How Coworking Companies Like The Wing And Industrious Are Intersecting With Retail
• Industrious Expands in Europe, Asia With Two Deals as Employers Back Flex Work
• Jamie Hodari On “Massive Opportunity Ahead” As Industrious Expands Internationally
• CBRE Invests Another $100M in Industrious to Fund Global Expansion