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Director, Member Advocacy And Complaint Experience
Company | SoFi |
Address | Jacksonville, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-08-17 |
Posted at | 9 months ago |
Employee Applicant Privacy Notice
- Strong analytical expertise in developing insightful visualizations that provide impactful trends, actionable intelligence, and correlation across multiple dimensions.
- Effective communication skills
- Leadership of Complaints Committee and Member Advocacy Programs
- Domain expert in end-to-end financial services complaints program design required
- Experience required engaging with and/or presenting with Regulatory Agencies (OCC, U.S. Federal Reserve, CFPB)
- Process design experience (LEAN/Kaizen) to understand complaint root cause and path to remediation actions.
- 7+ years regulated financial services complaint leadership experience, ideally from a top 20 bank (Federal Reserve - Bank Holding Company and/or OCC National Bank)
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