Marketing Project Manager - English (Hybrid Remote Policy)

Collaboration and innovation, while staying humbly open are at the root of our identity. Brevo, formerly known as Sendinblue, is the leading Customer Relationship Management (CRM) suite designed to efficiently build meaningful customer relationships at scale in a fast-changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform to grow their business with intuitive marketing and sales tools such as Marketing Automation, Marketing Campaigns over Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including Sodexo, Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales in one CRM suite. Brevo reached the coveted Centaur status with $100M ARR in January 2023 and has more than 700 employees globally. Its global operations are headquartered in Paris.

As the recipient of 2022 Best in Biz SMBs and 2023 Built In Best Places to Work awards, we truly value creating a space where our team members and clients feel that they are heard and respected. North America is our fastest-growing market and this is a heavily influential role. If you’re looking for a fast-paced and exciting environment where your potential for growth and development is unlimited, then we look forward to meeting you soon!

General mission of the position:

We are looking for a Marketing Project Manager to join our Customer Success team. You will be able to help clients to implement their marketing strategies. You also make sure that our customers get the best experience and value out of their Sendinblue platform.

As a Marketing Project Manager, you will:

• Monitor your client's success:
• Proactively monitor your client’s KPIs to drive adoption & value and in order to prevent the churn
• Develop and maintain a strategic trusted advisor relationship with your clients:
• Understand and contribute to your client's marketing projects and roadmap and convert it into concrete action plans, and identify how our products could align with them
• Identify opportunities and ensure growth attainment (Upsell & Cross-sell)
• Drive regular cadence with customer
• Drive value of our product and services:
• Provide internal feedback on how Sendinblue’s solution can be improved
• Find solutions internally and with your clients to increase their performances

What will contribute to your success:

• Data-driven and team player
• 5 years of relevant work experience as a Marketing Project Manager, Consultant, or CSM in a digital or communication agency.
• Experience in working on different business cases
• Experience in client-facing roles
• Proven track record of sustained target achievement
• Strong ability to understand, manage and drive customers' needs and strategy
• Excellent presentation, written and oral communication skills in English
• Proactive, autonomous

What we offer:

• Bi-Annual Global Team Building Trip
• Parental leave top-up (up to 22 weeks)
• Lunch on us! Monthly lunch-stipend
• Simple IRA with an employer contribution match
• Public transportation stipend
• Health/vision/dental benefits - Employer-sponsored
• Visit our global offices via Interoffice Trip Program
• Employee Share Ownership Plan
• Opportunities for professional development
• Tons of fun team outings/activities and more!
• Remote work options
• Work with an international and collaborative scale-up in a hyper-growth environment

Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.

Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.