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Workforce Management Representative Jobs

Workforce Management Specialist Jobs
By iRhythm Technologies, Inc. At Greater Orlando, United States
Minimum of 3 years of workforce management experience
Workforce Management Software experience mandatory (NICE IEX/CX)
Assist with training of staff on Workforce Management policies and procedures
Build and maintains NICE Workforce Management System
Work closely with Customer Care Training organization to ensure properly skilled individuals are available to support the business needs
Maintain a current and accurate agent skill set inventory
Manager Of Workforce Management
By The Christian Broadcasting Network At , Charleston, 29412
BA/BS in a Business or Mathematics or equivalent work-related experience.
Minimum 3 years leadership experience preferably within a contact center environment.
Ability to lead and manage a team to accomplish both analytical and internal service goals.
Strong interpersonal and communication skills with the ability to communicate details, broad concepts, technical and process matters.
Experience with contact center operations. Preferably, experience utilizing complex call center software applications to achieve business objectives.
Ability to establish effective working relationships with individuals from diverse backgrounds and abilities.
Manager, Workforce Management (Remote)
By Harbor Freight Tools At United States
Experience and expertise with Workforce Management platform for mid to large retailer
Experience and expertise with Kronos Workforce Management platform
Experience with labor standard management platforms such as LaborPro or StandardsPro a plus.
Requirements – Education and Experience
Additional Duties as assigned by management
Manage multiple concurrent and cross-functional technology and process improvement projects, including new system releases/updates, from discovery through deployment.
Workforce Management Coordinator Jobs
By EquiTrust Life Insurance Company At , West Des Moines, 50266
Self-starting, self-motivator with strong time management skills.
Minimum of 2 years of contact center workforce management experience required
Workforce management software experience required
Collaborates with the Customer Experience team for staff scheduling needs.
Willingly takes on additional responsibilities as requested to accomplish department and Company objectives.
Must have strong mathematical, analytical, organizational, and problem-solving skills and attention to detail.
Workforce Management Specialist - Mandalay Bay
By MGM Resorts International At , Las Vegas, 89119
Subject matter expert on Workforce Management software and processes; track, monitor, and communicate all system issues and downtime.
Determine the balance between optimum scheduling, service expectations, and current legal/legislative requirements.
Two years of related experience.
Bachelor’s Degree or work experience in a related field
Previous experience utilizing Virtual Roster and Kronos software.
Create scheduling solutions for departments that account for current business demands as well as exceptions.
Specialist - Workforce Management
By The Venetian Las Vegas At , Las Vegas, 89109
Manage Team Member phone line for call outs and replacements per requirements and promptly sends notification to each department.
Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
Assist in the maintenance of Virtual Roster Employee Profiles, i.e., skills, work rules, seniority, roles, etc.
Must be able to obtain and maintain any other certification or license, as required by law or policy.
Must have intermediate computer skills in Word, Outlook, Excel, and PowerPoint.
1 - 2 years of scheduling experience with a hotel/resort.
Workforce Management Specialist Jobs
By Toyota At , Plano, 75024
Strong organizational and stakeholder management skills.
Strong verbal, written, and analytical skills.
Experience with Workforce Database tools (i.e. Calabrio, TotalView/IEX, Verint, Aspect).
Experience with Automatic Call Distributor/Interactive Voice Response call routing and Avaya/Genesys/NICE CXOne/Amazon Connect Call Dashboards phone reporting.
Speak with your recruiter and hiring manager to learn more about our hybrid work program.
A work environment built on teamwork, flexibility, and respect.
Temporary Workforce Management Scheduler-Remote
By TTEC At , Englewood $25 - $30 an hour
Bring your time management and organizational skills to manage multiple, complex, on-going tasks
6 months or more data analysis experience
Ask us about our paid time off (PTO) and wellness and healthcare benefits
Analyze and compare past staffing and revenue reports to prepare daily, weekly, and monthly reports and make recommendations for upcoming months.
Forecast and recommend staffing headcounts on a long-term basis
Uphold and ensure customer data is strictly confidential and respected
Workforce Management Forecaster Jobs
By Uline At , Kenosha, 53144 $93,000 a year
2+ years of forecasting experience. Experience with workforce management (WFM) scheduling software preferred.
Effectively communicate data trends and expected outcomes to leadership, including senior management.
3+ years of Excel experience with strong knowledge of formula definitions.
Strong analytical, communication and problem-solving skills.
Tuition Assistance Program that covers professional continuing education.
Develop and maintain forecasts for several lines of business through use of weighted averages, indexing, seasonality and trend analysis.
Workforce Management Program Manager - Usds
By TikTok At , Los Angeles, Ca $79,800 - $188,522 a year
2+ years managing global teams and 5+ years of management experience in Customer Service management role.
Define success metric and manage team KPIs by coaching and providing guidance to ensure metrics and quality targets are achieved.
BA/BS degree or equivalent practical experience.
Experience building, managing and influencing relationships with senior stakeholders, using data to generate insights and solving complex problems.
Experience in eCommerce or marketplace platform is a plus.
Build and ensure a high performing customer service team that will deliver operational excellence to our end users.
Senior Director Global Workforce Management
By Oracle At Texas, United States
Minimum of 10 years of experience in global call center workforce management function.
What the Senior Global Workforce Management Director will do:
Strong mathematical/statistics, analytical, communication and organization skills.
Excellent written and oral communication skills.
Recognizes and recommends operational and support improvements to eliminate/reduce performance gaps.
Bachelor degree. Master degreed preferred.
Workforce Management Team Lead
By Infor At , Remote
Continuous improvement of service delivery and product capabilities through feedback from the field into Industry Leadership and Product Management.
Software industry or related industry experience, including management experience.
Implementation experience with Workforce Management software or other WFM scheduling software.
Lead and manage consultants, taking a role in individual development, team management, and various compliance activities.
Professional Services business experience, preferably in a shared service model.
Experience working with and/or coordinating the efforts of multiple parties.
Administrative Assistant-Workforce Management Jobs
By Kenneth Copeland Ministries At Newark, TX, United States
Research skills required. Demonstrated abilities to use resources (internet, etc.) to fact find
Three to five years administrative experience preferred
Skilled in Microsoft Office Suite with an emphasis in Word and Excel
Knowledge of Studio Enterprise and Serenic Navigator preferred
Demonstrates excellent verbal and written communications skills with legible handwriting
Ability to prioritize work efficiently and manage time effectively
Workforce Management Specialist Jobs
By Pandora At New York, NY, United States
Prior experience with workforce management and retail scheduling system is required.
Lead the relationship with WFM vendors and stake holders internally t include finance, training and operations
Provide reporting and other data analysis for O&O leadership and commercial finance team on a routine basis.
5-8 years of experience in the retail industry in a similar role
Strong analytical skills and the ability to navigate large data sets from multiple sources
Strong quantitative skills - a good sense of how to identify opportunities, solutions and the ability to "connect the dots"
Director, Workforce Management Jobs
By Meduit | Driving Revenue Cycle Performance At United States
Experience with Workforce Management technology, preferred experience with CommunityWFM
Direct management experience over multi/omni channel patient communication solutions (Predictive/Unattended dialer, Texting, Chat, etc.), preferred experience with TCN dialer
Bachelor's degree in operations management, business management or equivalent and at least 8+ years of previous workforce management experience
Management experience with complex scoring & segmentation models
Responsible for hiring, coaching and performance management of direct reports
This position manages all employees of the department and is responsible for leadership, performance management and hiring of the employees
Workforce Management Specialist Jobs
By US Army Corps of Engineers At Seattle, WA, United States

Summary About the Position: Serve as a staff advisor to the District Commander, Deputy Commander and district staff principles on matters relating to civilian workforce management. Responsibilities ...

Workforce Management Specialist - Full Time - Mgm Springfield
By MGM Resorts International At , Springfield, 01103, Ma
Actively advise and provide guidance to the business units around scheduling, labor management and leave management
High School Diploma or equivalent combination of education, training, and experience
Analyzing staffing data provided by department and Finance to ensure appropriate staffing levels
Ensure scheduling practice is developed in line with legislative requirements and local law protecting the company and employee interest
Ensure ethical and equity issues are identified and managed in the scheduling process
Approve and process manually received swaps, exceptions and schedule changes which cannot be processed by the portfolio manager
Workforce Management Specialist Jobs
By iRhythm Technologies At ,
Minimum of 3 years of workforce management experience
Workforce Management Software experience mandatory (NICE IEX/CX)
Assist with training of staff on Workforce Management policies and procedures
Build and maintains NICE Workforce Management System
Work closely with Customer Care Training organization to ensure properly skilled individuals are available to support the business needs
Maintain a current and accurate agent skill set inventory
Workforce Management Professional Jobs
By Humana At , Ridgeland, 39157, Ms
1+ years of Workforce Management experience
Prior experience in Process or Project Management
WFM platform experience within Five9 and Verint
Experience within Avaya and Genesys
Comprehensive knowledge of Microsoft Word, and PowerPoint
Excellent written and oral communication skills
Workforce Management Professional Jobs
By Humana At , Brentwood, 37027, Tn
1+ years of Workforce Management experience
Prior experience in Process or Project Management
WFM platform experience within Five9 and Verint
Experience within Avaya and Genesys
Comprehensive knowledge of Microsoft Word, and PowerPoint
Excellent written and oral communication skills