Associate Manager, Fulfillment Strategy & Operations - Non Restaurant Quality, Drive

About The Team

DoorDash Drive is one of the fastest growing segments within DoorDash. We provide the premier white-label delivery service capability, enabling our merchants (restaurants, grocers, retailers, etc.) to reach customers through their own first-party channels while leveraging their own brand identity and voice. Drive platform’s fulfillment quality plays a massive role in our ability to drive success and scale the business.

About The Role

You will report into the Manager of our Non-Restaurant Quality Team, and will play a pivotal role in driving company growth by optimizing quality for our largest retail partners. Specifically, you will be responsible for developing strategic plans alongside cross-functional partners to improve quality and grow the Drive Non-Restaurant business.

Your responsibilities will include:

Developing & executing our quality improvement Strategy to inform the vision for quality improvement both over the course of the next 1-2 quarters as well as 1-2 years, including:

• Analyzing quality issues, including collecting feedback from merchants, to understand root causes and create a plan to address
• Structuring and executing operational tests to identify levers for improving quality
• Sizing, scoping, and prioritizing product and analytics asks necessary to deliver on quality strategy
• Defining north star quality metrics for each line of business and for key strategic merchants
• Standing up internal reporting to track progress against quality improvement goals

Supporting launch readiness to ensure the successful rollout of new features or services, including:

• Creating dasher education materials, support content, and training materials to support launch
• Collecting Dx feedback on new app-features or fulfillment services and surface key takeaways to product and engineering
• Standing up boots-on-the-ground operations to ensure the success of new launches
• Collaborating with product to develop a roadmap that supports growth opportunities

The best candidates will have exceptional problem solving skills, be analytical thinkers, know how to operate with excellence and understand the importance of ownership.

You're Excited About This Opportunity Because You Will…

• Deep dive into data to solve problems - pull and work with complex datasets; SQL experience encouraged
• Explore high growth opportunities - work closely with partners to understand their evolving needs and make the case internally if there is a sizeable opportunity
• Lead high visibility projects - address Drive’s most unique and challenging questions
• Execute operational plans - take responsibility for implementation plans and go-to-market of new product initiatives
• Grow the business - scale volume by ensuring best in class quality
• Own business strategy and outcomes - use data and insights to formulate strategy, provide recommendations and develop operational plans to share with leadership team
• Influence cross-functional stakeholders - work with various teams, such as Product, Engineering, Finance, Analytics and Legal, to drive scalable growth

We're Excited About You Because You…

• Are comfortable with building and running analytical exercises to deep dive business performance
• Demonstrate strong communication and reporting skills; can summarize complex issues into succinct problem statements and can provide high-level business commentary to leadership
• Can think strategically and creatively to come up with solutions to complex problems
• Are a self-starter; you aren’t afraid of failure, have a bias towards action and can thrive in a fast paced environment
• Are humble and hungry; you’re willing to get your hands dirty and are open to feedback
• Oscillate easily from strategic considerations to tactical execution
• Have 4+ years of experience in in strategy, operations, consulting or a like role
• Have experience in bringing new products to market and scaling business processes
• Bachelor’s degree required; MBA or Masters Degree a plus
• Enjoy working with cross-functional teams and have a strong penchant for influencing others to achieve desired outcomes
• Display extreme ownership over multiple projects and workstreams, while ruthlessly prioritizing what will actually move the needle
• Are persuasive and will thrive in motivating partners to see the benefits of growing with DoorDash Drive

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

California Pay Range:

$98,000—$155,000 USD

Colorado Pay Range:

$98,000—$139,500 USD

New Jersey Pay Range:

$98,000—$132,000 USD

New York Pay Range:

$98,000—$155,000 USD

Washington Pay Range:

$98,000—$148,000 USD