Manager, Quality Jobs

About FedEx Supply Chain
FedEx Supply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in the third-party logistics industry offering a diverse service portfolio that enables commerce for businesses. With a proven track record of innovation and operational excellence, FedEx Supply Chain takes a consultative approach to optimize logistics processes, implement innovative technology and drive continuous improvement. By leveraging best practices and the world-renowned FedEx network, FedEx Supply Chain delivers leading solutions that provide flexibility, enable scalability and improve cost-effectiveness for customers. Through more than 11,000 employees, 130 operations and 35 million square feet of warehouse space, FedEx Supply Chain manages nearly 150 million packages and processes 358 million returns each year. For more information, go to supplychain.fedex.com.
We Have....

• An open mind for new ideas and creative methods.
• A strong FedEx brand consistently ranked among the world's most admired and trusted employers.
• A top notch leadership team with the experience needed to grow and develop your career.
• A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and much more!

General Summary....
The Manager, Quality will be leading and implementing an industry leading Quality Management System for the organization. The incumbent will be accountable to build a plan to roll out a Quality Management System for new business transitions/start-ups. This position will be the champion for all document workflow/ procedures relevant to the company Quality Management System standards.
This position will be responsible for.....

• Quantifying, seeking long-term solutions and reviewing corrective action plans to non-conforming work processes and product damage, expiry, etc., within this facility.
• Assuring the day to day facility operations meet all productivity, safety, and quality objectives.
• Performing internal audits on the quality system and reporting findings with request for corrective actions.
• Implementing training programs, as required, to improve site performance.
• Continuing development of current accounts.
• Plans, organizes, staffs, directs and controls the day-to-day operations of the department; develops and implements policies and programs as necessary.
• Implementing quality strategies/systems and developing initiatives to improve work processes at site level.
• Manages at least 2 full time exempt direct reports. Management responsibilities include, but are not limited to hiring, coaching, skills development, recognition and rewards, staff productivity and performance management to include disciplinary actions up to and including termination.
• Assuring accurate disposition of non-conforming product including management of product damage, expiry, quarantine, holds, returned goods and recalls, ensuring that all information is properly communicated to customer concerning non-conforming products.
• Providing assistance to the Facility Manager on special projects as required.
• Providing leadership and direction to the facility employees.
• Assuring site compliance to specific account or site standards and regulatory requirements at all levels.
• Develops and manages the department budget, ensures compliance and addresses variances and other budget concerns.
• Establishing and implementing service surveys on regular basis with reporting to internal and external management.

You might be a great fit if....
Education/Experience

• Excellent written and verbal communication skills.
• Span of control must be at a department level or above.
• Customer service driven.
• In lieu of degree, high school diploma or GED and 10+ years of relevant experience.
• Ability to multi-task in a fast pace dynamic environment with tight deadlines a must.
• Computer literacy at high level to include Microsoft Excel, Word, Access, etc.
• Bachelor's Degree in related field preferred and 8+ years of relevant experience.
• Strong team player.

Physical/Cognitive Requirements
With or without accommodation:

• Ability to sit/walk/stand for up to 8 hours per day.
• Ability to follow policies and procedures.
• Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.
• Ability to use hands to manipulate, handle, or feel.
• Ability to add, subtract, multiply and divide.
• Ability to read, write and interpret information.

Working Conditions
General office environment that is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment with standard office equipment available.
ADA
The Company is committed to making reasonable accommodations for qualified individuals with disabilities in accordance with the ADA and any other applicable federal, state, or local laws. If you require an accommodation to perform the job, now or in the future, please contact your Human Resources Representative. Upon request, Human Resources will engage in an interactive process with you to determine whether or not a reasonable accommodation is available.
Disclaimer
The above information is only an illustration of the general nature and level of work performed by the employee within this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the Company and employee and is subject to change by the Company as the needs of the Company and requirements of the job change.
Job ID: 48940
Schedule: Full-time